SalonCentric 4+

I made a purchase over the weekend when the app froze while purchasing. I never received a confirmation email and the app AND website both showed I had not made any orders. So I reordered. It turns out that the first order had went through and now I had over $120 worth of double products that I did not need. The call center was closed since it was a Saturday so I opted to send an email, knowing I wouldn’t be able to get in touch with anyone until Monday (today), which was fine. I received an email this morning saying the order had been cancelled and I should be expecting a refund for the second order. Then an hour later received another email basically saying “oops it’s already processed and you’ll get a credit towards your account, call customer service for more info.” Customer service is beyond backed up due to COVID-19 and have been on hold for 30 minutes. I’m upset that the app is so glitchy that it caused me to double purchase something that I won’t be getting my money back for. I don’t need a credit in my account, I need my physical money back.

The app is great to see selection , and keeps tract when it is a crazy hour and you think Ohhh I need that .
However the main glitch I see , other then all app glitches . When they are out of stock of an item you have to physically remove it .
I want my sale person to “see” what I tried to order so they can recommend something else . Or call another wear house. This last time my original order was 1200$ but when I removed all the out of stock items it was slightly over 800$ that is 400$ sales my rep got shorted , and I dont have to retail to clients because Im not going to go back thru and find replacements . Im almost ready to take retail out of my salon because of stuff like this .

Have gone to my l local Salon Centric for as long I can remember
. New Hope MN; I love that store & classroom is huge as now they’ve expanded due to all the brands carried now. But never have enough time to check, see& read all packages. That’s why I love using the online site to explore& read about all products that I’ve not used prior or at least for quite some time... As a longtime licensed cosmetologist ( now 60 years old)! Thanks
Nancy Kay McDonald