SalonCentric 4+

It takes some getting used to to

At first this app was really rough and didn't always work. It is constantly updating, which is probably why you always have to log in every time. I had an issue setting it up since my email was not in the system when they checked at the store. I also had to manually save my password in the Apple password app for ease of typing it in. My store checked my account to see the email on file and got it fixed for me. I love placing pick up in store orders cause I’m busy and my order is ready for me when I get in to pick it up.

The most frustrating beauty app

I’m a salon owner so I am a frequent purchaser from pro supply stores. Not only is this app constantly logging me out and asking me to re-log back in for no reason, you can’t actually check your order out through the app. Once you’re ready to check out it sends you to the external website to check out through, which will sometimes require you to resign in AGAIN. Also, the app is not up-to-date for what they have in stock, sometimes you will be ready to order and then when they redirect you to the website, the website will let you know that half of your car actually wasn’t even in stock available to purchase.. They use a third-party system for purchasing so if you have a card that has high security measures on it, like the one my bank requires me to use, your card will get denied because it doesn’t like whatever shady purchasing platform they use. However, if you try to get around this by checking out via PayPal, SalonCentric will add a $4 surcharge to account for “extra taxes” for using PayPal. I’m not quite understanding why I had extra taxes when I check out with PayPal when that literally doesn’t happen on any other website I use PayPal on. Regardless, the app is never updated, you can’t actually check out through the app, and there’s lots of other false advertising on the site. I wish I could purchase pulp riot literally anywhere else but from this company.

Serious Issues

I have never written a review for an app before but the salon centric app is so bad- I’m seriously going to go and give my business elsewhere. I don’t know what is going on with the app or the website but for well over a year now, anytime I try to go to “my cart” it takes over 2 minutes to load. So every single time I add something to my cart, it just stalls and stalls. Just to order under 10 products can take me an hour with the loading time- I’m not kidding. It’s absolutely ridiculous. Half the time I’m having to exit out of the app or close the webpage over and over again. It’s beyond annoying and frankly way too time consuming. Also, please make a feature that if an item is out of stock, don’t let it be available to add to the cart. Half the time I add all of these items and then go to checkout (after my hour long endeavor of loading of course) just to be told on the final page that none of the items are in stock. Complete waste of time. Please fix this- because honestly, I’m taking my business elsewhere otherwise. I could understand if this was a recent issue and it was in the process of being fixed, but these issues have been going on for well over a year. Also, you can’t even submit a customer service ticket- that feature doesn’t work either.

Developer Response ,

We sincerely apologize for the negative experience you described. We just released a major update addressing the performance issues you mentioned (4.1.4), and would be grateful if you could update to this latest version. If you find that the issues are resolved, we'd love for you to update your review. Your feedback is invaluable to us!

Please also feel free to reach out directly at SCAppFeedback