Bremer Bank Mobile 4+

New customer

New customer. I’m very impressed with Bremer as a bank. The employees are wonderful. The app could use some fine tuning. It’s not as easy to navigate. If you have a business account and a personal account (which I have both) they don’t interact. I can’t transfer funds within the apps.
Thank you. I’m really glad I found Bremer Bank.

Update 2 years later.
Bremer has updated their technology to face time, added Zelle, transfers between business and personal accounts are easy and quick. Theses are great improvements. I also have to deposit one check per month at a branch. The tellers know me by name. Great customer experience and great personnel.

Developer Response ,

Welcome and thank you for taking the time to provide feedback. I’ll pass this along to the mobile app solutions team. We're glad to have you as well!

Basic

Your app is very basic. We have a long term loan through Bremer and no other accounts. You have to go to the website to see any statements, how much went towards the principal/interest, if your acct is set up on autopay, and lack of any kind of communication for non checking/savings acct holders, and you can not pay your loan online app or website without having a checking or savings. Guess I shouldn’t expect much though the customer service is hugely lacking at every point from phone service, loan personnel, in person back teller, there is no accountability of ownership of anyone’s mess ups -I take that back. After 3 months of trying to set up autopay and my paper work “getting lost” someone finally took the initiative and stayed on it and set it up himself and followed through with the check up after the fact. Thee ONLY time someone didn’t drop the ball, pass it off. Had I not continuously checked to make sure that my home loan was auto payed and payment was applied I would have been late 3 mo in a row. Fix your app and website to include amenities for your loan holders we should not have to jump through hoops to pay a loan- mobile banking is supposed to be convenient and easy to bank but it’s not. I still have to go into the bank.

5 star for the bank 2 star for the app

I’ve been with Bremer for a very long time. I’ve had other accounts at other banks as well. I absolutely love our local Bremmer bank‘s and feel that the services they offer are superior. However, I have never used a baking app that is so ridiculously cumbersome. Rather than being able to enter a pin to access my account, I have to enter my entire 5000 letter password every time I want to access my mobile app. It didn’t used to be this way, but this was a recent update. There are some functions that I cannot access within the app and I have to go online to do those things through the online desktop version of their banking system. There are changes that I’ve made to my settings in my mobile app, and every time every access my mobile app, the Settings have been changed back to some default mode. It’s very frustrating. worst banking app ever. Glad they have one. Just wish it were better.