My husband gave me year subscription for Christmas last year, and I have watched some amazing shows. Though there isn’t a ton of content, I have LOVED and been so moved by some of what I have seen. Unfortunately, the app is horrible. It bumps ,me out again and again, which is a pain. Worse than that several times it has said I don’t have a subscription, when I do… so that ,means asking my husband ( since he bought it) to reach out and to get it working again. This last time we have gone back and forth with Customer Service, and have finally given up. I haven’t been able to get it to work in months, and some of this is my fault because I don’t stay on top of the problem…but it’s like life is too short for apps that don’t work. Also this is not device exclusive - it doesn’t play on my phone/iPad, on the tv, or on the computer. I’m not saying don’t buy this, but know that you are probably going to have to work to use it.

I got a subscription last year and absolutely loved the wide range of musicals and ballets that were on the app/ website. When I went to look for something to watch last night I had been logged out and my password had to be changed. When I was finally able to log in the app was completely different! My favorites folder was empty and most of what I had favorited was no longer on the app, the selection is a lot smaller, and the app is more of a pain to use. I'm seriously reconsidering renewing next month unless something changes. $200 a year for what is currently available isn't worth it.

Before I ask my question, I’d like to say that the app has gone through some great improvements since I first downloaded it. However, I do have one question/critique:Will there be a future where we can download shows onto our mobile devices for offline use? It would be nice to be able to watch without Wi-Fi or using cellular data. A lot of other streaming platforms do it (Netflix, Prime, National Theatre @ Home, etc., Dropout). Is it something to do with union rules? As a Broadway lover, some clarity as to why would be much appreciated!

I purchased a Mother’s Day subscription for my mother and have renewed it year over year. She really enjoyed the shows but suddenly it asked for a subscription when we select any show to watch even though we have confirmed we have 4 months left on the current subscription. Contacted customer support and none of the troubleshooting recommendations have worked. We have tried the website and apps on iOS and Roku. Won’t renew this year.