Brooklyn Bagel & Coffee Co‪.‬ 4+

I’m not sure what people are complaining about...the app works. It’s powered by ChowNow so they obviously have experience in user interface w/respect to food-ordering apps. It works fine, I’m able to place my order ahead of time, get ready for work, stop at the store on my way and pick up the order from a shelf without having to talk to anybody. What else could you possibly want?

Ordered for the first time today and ran into a number of issues. The first few two times I put in my CC to order, I got an “invalid total” error (my total was $5 and change). I then added my CC via the account settings and tried submitting the order again and it worked. But then it refreshed to the home screen; no receipt/order confirmation, no notification to my phone or email - nothing. The only reassurance I had was that my CC was charged. I never got a notification once it was ready, either, I just kept checking the pickup location. If you can just get a notification for order confirmation/pickup estimate and order ready, it’d be a million times better as an app experience.

The Brooklyn Bagel in Chelsea is incredibly popular, with a long line most hours of the day. This app works flawlessly, allowing me to skip the line and pickup at my convenience. The estimated pickup time is appreciated, and always pretty accurate.