Allegro Cadence Bank Mobile 4+

**EDIT: there was an update to the app recently, and now the Face ID function is working properly.**
I used to love this app! But, lately, the Face ID feature hasn’t been working. What gives?! When I open the app, I get this error message: “Face ID has been temporarily disabled due to too many failures to capture the fingerprint. You will need to login with your password to restore Face ID usage”, and have to type in my password in order to view my statement. VERY ANNOYING!!!

We are so sorry to hear you’re having issues with the app and apologize for any inconvenience. Please give us a call at 1-800-636-7622 and one of our customer service reps will be happy to help you resolve your issue. Your feedback is valuable to our dev team.

They were merged with State Bank ( awesome bank) about 6 month ago, since that time it’s just one stupid thing after another.
1. Their debit cards are by Discover which IS NOT accepted everywhere. It’s 2019, why would you give us a debit card that’s not universally accepted.
2. When you use the bill pay service, if they mail a check for you, they take the money from your account immediately even though the payee hasn’t cashed the check. What?!
3. If there is a problem with your accounts they send a message to you on their website...not to the app that everyone uses. So how would I know there was a message?? The whole reason for having an app is so you don’t have to go to a cumbersome web site. So stupid!
4. If you ever change anything about an existing account they try to hit you with monthly services charges. I can list 5 banks that don’t have services charges.
5. They are not the leaders in anything. It’s like dealing with a bank stuck in 2008.
6. If you went through the merger of Cadence and State Bank you know how awful it was. Accounts were messed up, bills didn’t get paid etc. it’s was anything but seamless. They were totally unprofessional and unprepared. It was a joke.
7. Do yourself a favor and pick another bank that has a customer focused attitude. You can’t spell Cadence without cad

Hi there,
We are very sorry to hear you are having issues and apologize for any difficulty you’ve experienced. We’d like to do our best to make it right. Can you please send your contact information to social@cadencebank.com so we can put you in touch with the right person?
Thanks, Cadence Bank

The updated app is not an upgrade, it makes things more difficult to find and do. Who at Cadence possibly looked at this and thought this was anything approaching a useful update? To top off a redesigned app that is less usable than the prior version, some absolute moron made it so that we had to reauthorize our devices. Has your IT department inits entirety hit its head recently?

It is bad enough that I get stuck with a near worthless Discover debit card, that I lost my 20+ year account number in a merger and subsequently weather a solid month of misdirected deposits and debits, I get to go through the hassles of poorly designed mobile banking apps and reauthorization of devices. There is one and only one reason I am still with Cadence and it has nothing at all to do with your corporate leadership or policies (to say nothing of this botched update), it is only the local branch personnel that have kept me a customer this long, but my patience is nearing an end.

Let me give your IT department some advice that many IT departments should heed: don’t fix what is not broken.

Your having customers is a privilege you have to keep earning over and over again, so don’t make moves that inconvenience your customers.

Hello Tim, We are so sorry you’re having a problem with our mobile app. We’d like to do our best to make it right. Please give us a call at 1-800-636-7622 to speak with one of our customer service representatives. Thanks, HT