Caesars Palace Online Casino 17+

Great App - Great experience

So let me just begin by saying that i have used pretty much all the casino apps legal in MI and have time and again returned to the Caesars app because it works consistently (provided your internet signal is sufficiently strong), i win routinely (i also lose routinely but that's par for the course and should b expected), the deposit process is sone and efficient and the withdrawal process is similarly simple and efficient.
Should any issues aroze (which is uncommon), my casino host, Paige is quick to respond and and to help resolve. Caesar's also provides rewards based on volume of play and offers occasional casino bonus'
and promotionals which are always a welcome and appreciated surprise. I also just received an Uber Eats gift card for $200 from Caesars which is very generous
If you gave an interest in an app based gambling app, i can whole heartedly recommend Caesar's as a front runner.
Good luck!

WORST ONLINE CASINO EVER!!!!

Please do yourselves a favor and stay far away from this app. I’m such an unfair rigged in my entire life and that’s no exaggeration. Went on a 10 hand streak of the dealer getting nothing but 21s and 20s and 2-19s. They literally make it virtually impossible for you to win money so if you download this app just plan on losing money at a rapid pace.. I’ve never seen anything like it in my entire life. I contacted customer service to get some sort of explanation and was told the “fair and regulated “which could be any further from the truth. You’ll play for a little bit and everything will be fine and then suddenly you will go on a streak of hands that are absolutely impossible to win no matter how you play no matter what you do you are going to lose money. I don’t know how it’s legal for them to take peoples money like this because it’s definitely not fair casino what so ever. I understand you’re going to have bad streaks of luck and are going to lose money sometimes, but this is a horse of a different color no matter what you do or how you play. They’re going to take your money simple as that. somehow I went from being up 300 to being down -500 so I lost $800 in about a half hour not even so if that’s fair regulates you guys then go ahead and try your luck because I’m telling you right now they’re going to take your money and that’s a fact

Developer Response ,

We're sorry to hear about your experience! If you have any specific concerns or issues, please let us know so we can address them accordingly. Our goal is to provide a fair and enjoyable gaming experience for all our users. Please reach out to us here: https://caesars.formstack.com/forms/caesars_sportsbook_app_contact_form

Terrible Company

I deposited $20 as a new player with a welcome bonus of $10. I won $60 which is great! However I was unable to withdrawal the money to my debit card after several attempts I was blocked from doing so in the app. I contacted support who advised me someone will email me in 2-3 hours. I waited 4 hours and no response, called customer service back and explained the dire need of the funds. The agent was rude and started sighing very loudly as I expressed my issue (this was my 3rd call so I was frustrated however not yelling-yet) she explained there’s nothing she can do so I requested her supervisor or another agent to which she replied no one is above me. I know that’s a lie I’ve worked many customer service phone jobs. After going back and fourth I had had it with her and started being angry and mean. She kept asking if there was anything else I could help with and I replied with yes I need my winnings. We went back and fourth and she hung up on me. Called back and got another person and was crying at this point. They advised me a supervisor would call me back in an hour. I still haven’t gotten a callback. I figured out my bank password needed changed and that was causing the issue but oh my gosh. I have NEVER seen an online casino operate so poorly. Do yourself a favor and download BetMGM Casino or DraftKings Casino. I won’t be depositing again after I just withdrew. Shame on Caesars Palace.

Developer Response ,

We apologize for the inconvenience you experienced with our app and customer service. We appreciate your feedback and will work on improving our communication and support to ensure a better experience in the future. Additionally, our team would appreciate the opportunity to examine your case more closely to ensure that all the necessary steps were taken. Could you please reach out to us here: https://caesars.formstack.com/forms/caesars_sportsbook_app_contact_form