Caesars Palace Online Casino 17+

Please please please please please HELP with Konami Games!!

Months ago with the assistance of live chat, a ticket was opened because of an error message while playing wicked winnings II, and have been unable to play since. I have had no word on the open ticket, and now after having attempted tempted to try and play other Konami games I am unable to pull them up and play as I have seen others state in comments and reviews. They have the same issues. I do not know how many times I have opened a ticket. I believe it’s been three but no one has gotten back to me and now I just opted into promo where uevery game that needs played for the promo or Konomi games and I am unable to open them. How do I satisfy xxthe requirements of the promotion when I am unable to open any of the games listed with the exception of one, but after several spins that one game took out my balance of credits the amount I was playing the n

Terrible customer service. Zero stars if I could.

The casino isn’t the worst but by far not the best. I have won a little bit here but I’ve lost way more. Once you hit the slots change to never hit anything and keep bonuses off. Then there’s their customer service. It takes weeks to hear anything back if at all. First I needed a tax form for 2023 I’m still waiting on that weeks ago. Then I needed help logging into my rewards account never heard back for that. Then I converted my reward points and they took them away saying I cancelled the bonus when it came up as a technical error and can you guess? Still never heard back from that. You can live chat but apparently those people have no skills or any expertise to handle anything. They don’t read what you say and give you some generic response and if you inquire more they’ll repeat the same exact thing to you like you’re stupid and ignore what you say. They also claim your withdrawal will be out in 30 min to an hour depending on the selection but it’s longer. Don’t waste your time here because their customer support is highly incompetent people and they don’t respond to you but you bet your bum they’ll take your money in second without an issue but if it’s your money they owe you forget it. There’s way better casinos in PA out there and this ain’t it. You won’t win here anyways it’s completely set against you.

Developer Response ,

Thank you for sharing your feedback, Noel. We're sorry to hear about your experience. We understand the frustration when luck doesn't go your way. Our aim is to provide a fair and enjoyable gaming experience for all players. We constantly work on improving and appreciate your input. If you have any specific suggestions, please feel free to share with our team.

WORST ONLINE CASINO EVER!!!!

Please do yourselves a favor and stay far away from this app. I’m such an unfair rigged in my entire life and that’s no exaggeration. Went on a 10 hand streak of the dealer getting nothing but 21s and 20s and 2-19s. They literally make it virtually impossible for you to win money so if you download this app just plan on losing money at a rapid pace.. I’ve never seen anything like it in my entire life. I contacted customer service to get some sort of explanation and was told the “fair and regulated “which could be any further from the truth. You’ll play for a little bit and everything will be fine and then suddenly you will go on a streak of hands that are absolutely impossible to win no matter how you play no matter what you do you are going to lose money. I don’t know how it’s legal for them to take peoples money like this because it’s definitely not fair casino what so ever. I understand you’re going to have bad streaks of luck and are going to lose money sometimes, but this is a horse of a different color no matter what you do or how you play. They’re going to take your money simple as that. somehow I went from being up 300 to being down -500 so I lost $800 in about a half hour not even so if that’s fair regulates you guys then go ahead and try your luck because I’m telling you right now they’re going to take your money and that’s a fact

Developer Response ,

We're sorry to hear about your experience! If you have any specific concerns or issues, please let us know so we can address them accordingly. Our goal is to provide a fair and enjoyable gaming experience for all our users. Please reach out to us here: https://caesars.formstack.com/forms/caesars_sportsbook_app_contact_form