CallRail is the leader in inbound call tracking (according to G2), providing attribution and call analytics for 100,000+ marketers and small businesses.
• Ability to copy and paste text throughout the app and from external applications
• Updated branding, icons, colors
• “All Messages” section of text messages will display both archived messages and current messages in the Inbox
• Improved app storage for increased reliability
• Improved push notifications
• Improved application stability and speed
• Improved customer experience with our product offerings
This update fixes app stability, usability, and adds additional functionality described below.
Added biometric login for supported devices
Added timestamp for each received message on the Text Message view
Added Search functionality to the Call List
Added tracking number filter to Call List when in single company view
Added support for Verified Caller ID
Adjust label and data font colors to better represent importance
Fixed outbound Caller ID issues
Fixed issues with copying and pasting phone numbers from outside applications
Swipe to reload no longer clears content on page
Added additional checks and fixes for users experiencing blank screen and freezing on open
Added additional checks and fixes for push notifications appearing twice for a single event
Ratings and Reviews
App has potential
This app could be so much better. It really needs a VOIP feature like the browser option on desktop. If incoming calls were routed through the app like Facebook messenger, it would allow for more data to pass through. The home screen could show all of the stored details for the contact and not just a tracking number or customer number.
The app is also unstable and is frustrating to use. Dialing numbers sometimes doesn’t work and seems to call the wrong person a lot. There’s also not a click to dial on numbers unless they called first.
For call flows, there needs to be a way to route based on tags. This would be simple to implement. Also the ability to take a number with an agent so that call is always routed to the specific agent but it can manually be changed later. This along with API access to change it from another program would be golden.
Why does this friggin app make me sign in every single flippin day?!?! So annoying and a waste of time. And no option for finger scan log in so that’s awesome.
So now that I’m finally logged in there’s not enough room on this page to list the improvements that could be made. Biggest other complaint aside from log in issue, if using the search feature it won’t find anything in the body of a text, you can only search for sender. So if you forgot who sent you a text message but you know a key term you were discussing, too bad, good luck scrolling through a million messages to find what you’re looking for.
Many other issues but I don’t have time to write them all. Have to go relog in to CallRail app.
Someone that I used 2 know
It was a good app once upon a time. Now with the latest design it constantly logs you out and for some reason it doesn't work correctly with password fill from Lastpass, so it's a real pain.
The notifications are lagged until you turn on the app or phone out of lock or something. Might be something to do with the fact the app is completely missing from the background refresh enable alphabetical list in General settings.
Further, every time you finally get logged in, it asks you every dang time able mobile notifications even if they are already enabled.
With Family Sharing set up, up to six family members can use this app.