CallRail’s Analytics mobile app allows you and your team to understand lead sources and optimize marketing campaigns directly from your mobile devices through an intuitive dashboard that provides access to all the ways a customer interacts with your business.
The CallRail mobile app provides a cohesive source of truth in your marketing efforts. The ability to keep an eye on the success of your business from your pocket empowers you, no matter where you are.
- Our intuitive dashboard presents your data in an easy to digest, easy to collect manner.
- Visibility into your calls, forms, and text message interactions on the go.
- Optimize your data through interaction classifications. You can tag, qualify, add notes, and add a value to any call, text, or form.
Updates for 10DLC Compliance
Ratings and Reviews
App has potential
This app could be so much better. It really needs a VOIP feature like the browser option on desktop. If incoming calls were routed through the app like Facebook messenger, it would allow for more data to pass through. The home screen could show all of the stored details for the contact and not just a tracking number or customer number.
The app is also unstable and is frustrating to use. Dialing numbers sometimes doesn’t work and seems to call the wrong person a lot. There’s also not a click to dial on numbers unless they called first.
For call flows, there needs to be a way to route based on tags. This would be simple to implement. Also the ability to take a number with an agent so that call is always routed to the specific agent but it can manually be changed later. This along with API access to change it from another program would be golden.
Only way to view texts - and hardly ever works
First I have to say, I hate leaving bad reviews - but this one really deserves it.
The fact that I’m paying for a text capability (it will send a caller a text if I’m unable to answer), and I can ONLY view and reply to these texts on a phone app….is pretty disappointing.
Add to the fact that every few weeks it’ll log me out, not allow me to log back in unless I go through an entire password reset process - and still at times I have to fully uninstall and reinstall the app…really?
I seriously don’t understand why this hasn’t been addressed in the year I’ve been using callrail - and even more so don’t understand why accessing these messages to respond to them on my COMPUTER isn’t an option yet.
Oh, and the notifications almost never pop up. Already checked all the settings - EVERYTHING is on, but nothing pops up. So I have to constantly check my app obsessively (if it’s working) like a 13 year old hoping for a text from his girlfriend.
I wish this would just be added as a feature to the computer log in cause the app seems to be a lost cause (and super inconvenient to have to text a reply on my phone rather than just type it out in my computer where I’m already working).
Texting doesn’t work
Callrail changed their plans and with every change and up in price, the worse the service gets. I’ve been a client for years and it’s going down hill.
I was told I’m still able to text through the app and that’s a lie. I have the newest version and the text icon just takes me to a bad URL. I’ve been asking and sending support messages for over a year and no changes. I technically pay for texting so it’s a bit concerning when I lose hundreds of thousands of dollars from missing text messages and no way to respond back.
Data Not Collected
The developer does not collect any data from this app.
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- CallRail, Inc.
- 7.2 MB
- Requires iOS 14.0 or later.
- Requires iPadOS 14.0 or later.
- iPod touch
- Requires iOS 14.0 or later.
- Requires macOS 11.0 or later and a Mac with Apple M1 chip or later.
- Age Rating
- © 2021 CallRail Inc.