Calmerry Counseling & Therapy 4+

Like my Counselor!

Like my Counselor! The app provides live groupinars to attend, journal entries for you to keep on your own or discuss with your counselor, and constant communication with whoever you're paired up with. I've never had to switch counselors but you can do so without a trouble if you feel you don't click with them.

The worst experience with a company I’ve ever had!!!

Another update. They have now emailed and claimed they are “deeply” sorry but can not give me my money back. They have no reason for it. From day 1 the app had issues. I don’t not receive services for what I paid so they basically took my money and i paid $200 for a fake sorry. Awful company!!! What kind of therapy company can run when they don’t care about people or their clients.
Update… I was supposed to receive a refund from Calmerry over 2 weeks ago. I have been communicating through email and now they have just continued to repeat the refund will be there in 5-7 business days. It’s been way over that! You called my bank and they said they are showing no refund issued from Calmerry. I am beyond frustrated now. DO NOT USE THIS COMPANY!!!! I was so excited to get started with this. First counselor was non responsive and didn’t communicate at all. Finally got a counselor I was really liking but the app was having constant issues and extremely slow. Once they updated it was unusable! I would click on the message from my counselor and it would go to a black page. I reached out to the company and they responded but only offered to switch my counselor which is the last thing I wanted. When I messaged back and said I really love my counselor and it’s the app that’s the problem then just refunded me with no response.

Developer Response ,

Hello! Thank you for your feedback! We are sorry that our release affected your communication with a counselor. It is true that we needed a few days after the update to amend some details so it will work properly.
We apologize if there was a miscommunication with the support team. We will be glad to have the possibility to improve your experience. Please, reach our team via email team@calmerry.com or via live chat to talk in more detail.

Red flags at every corner

I was matched with a therapist named Anaelli Jenny H. Her video availability was different than what was listed as her hours on her profile. She also runs a nonprofit she started. I was worried they she wouldn’t actually have time to provide help but I wanted to trust in the process.

She wasn’t able to meet with me for over a week because she needed time to read the lengthy questionnaire she sent to me. On the morning of our first video call she messages me less than a half hour before our session saying she was “a little behind.” When I asked about rescheduling, she did not get back to me until after the session was supposed to begin. Non-apologies ensued. I had heard they online therapists were often very irresponsible but I didn’t want to believe it. Now that I’ve experienced it myself, I cancelled my membership and have sought help elsewhere.

Developer Response ,

Hello, Aarix! Thank you for sharing your feedback regarding your experience with one of our counselors. We are sorry to hear that it wasn't a good one. Unfortunately, it happens that it is difficult to schedule a video session with a counselor. Last-minute cancelation can happen from the client's side as well as from the counselor's. We appreciate that you decided to give her a chance, but our team is here 24/7 to help with any kind of request. Please, keep in mind that to be assigned to another counselor takes up to 1 hour. And the feedback that you are sharing with us about the work of your counselor is very valuable to us.


We are sorry that we didn't meet your needs this time. But we hope you will be open to our collaboration in the future!