Talkspace Therapy and Support 12+

Stress and Depression Help

Groop Internet Platform inc.

    • 4.8 • 31.3K Ratings
    • Free

Screenshots

Description

Talkspace is the most convenient and affordable way to improve your mental health. Get matched with a licensed therapist in your state from the comfort of your device, and message via text, audio, and video.

Our subscription service provides high-quality mental health care to anyone ages 13 and up, and has already been used by over 1 million people. See what they have to say at love.talkspace.com.


HOW DOES TALKSPACE WORK?

Tell us your preferences for therapy, and match with one of our therapists in your state the same day. Send your therapist unlimited text, audio, picture, or video messages from anywhere, at any time — you’ll hear back at least once a day, 5 days per week.


IS TALKSPACE COVERED BY INSURANCE?

Yes! Talkspace partners with health plans and companies across the U.S. to make therapy more affordable and accessible than ever before. Share your insurance info or employer during checkout to see if you’re eligible for coverage.


IS TALKSPACE EFFECTIVE?

Talkspace has been shown to be as effective as face-to-face therapy. In one recent study, 81% of participants felt Talkspace is as effective or better than in-person therapy. In another, individuals who used Talkspace for only 2 months significantly improved symptoms of depression and anxiety. Talkspace has been featured in The Wall Street Journal, CNN.com, Business Insider, and more.

For more research data, visit research.talkspace.com.
For more of our press coverage, visit talkspace.com/online-therapy/press/


WHO ARE THE TALKSPACE THERAPISTS?

The Talkspace provider network has thousands of licensed therapists across the 50 U.S. states who have been vetted and accredited according to NCQA standards. They have experience treating the most common mental health issues, including depression, anxiety, substance use, stress, relationships, PTSD, and more.


IS TALKSPACE SECURE?

Your safety and security are our #1 priorities. Our technology is protected using banking-grade encryption and externally audited in compliance with the Health Insurance Portability and Accountability Act (HIPAA). For more information, find our complete Privacy Policy at talkspace.com/public/privacy-policy.


CONNECT WITH US!

We’re always happy to connect with users and receive feedback.
Email us: support@talkspace.com
Check out our website: talkspace.com
Follow us on Twitter: twitter.com/Talkspace
Follow us on Instagram: instagram.com/talkspace
Like us on Facebook: facebook.com/Talkspacetherapy

What’s New

Version 8.94.97

We just made some necessary tweaks and improvements to give you a better experience. If you have questions, email us at support@talkspace.com.

Ratings and Reviews

4.8 out of 5
31.3K Ratings

31.3K Ratings

Lindsey Lustig ,

Amazing App & Service Esp. For ADHD - But Audio Can Improve

I love this app because I was previously using other therapists that required logins through their website portal. I had a difficult time remembering the URL for these sites and my password for logging in. I also often missed start times or sessions all together bc the reminders were only sent days in advance and not the moment of a session. This wasn’t working for me, a person with ADHD. Talkspace reminds be before the session date, on the session date, 10 minutes before the session, and the moment of the session. I have never missed a TS session bc of this feature!

Regarding the quality of the therapists… I have seen two different therapists at TS and they were both very pleasant. The first one was a “no show” to our second session and didn’t have a very clear strategy for the therapy in the first session, so I looked for another matched therapist. My second therapist is so amazing! She helps define the goal of each session and we dig right in! She doesn’t just listen like a good-listening friend, she has strategies for digging deep into the issues that are getting to a breakthrough. I am really lucky to have been matched with her on TS.

Talkspace could improve their audio! My therapist sometimes has a hard time hearing bc of the apps audio issues.

Developer Response ,

Thank you so much for your kind words. We are so happy to hear that we have made a positive impact in your mental health journey. If you wouldn’t mind, we’d love for you to share your experience with others on our BBB page, shorturl.at/dsIRV or visit BBB.org and search “Talkspace” to leave a review.”

Paris51690 ,

A few critical issues

I will start by saying that I have been with my therapist and talkspace for years now but there are a number of issues: the biggest one being, insurance being out of network but there’s no notification of that. I just recently discovered that my insurance is OON and I had no idea until Talkspace requested payments and i checked my insurance portal. This is a HUGE deal when it comes to treatment. I, myself work in healthcare as a utilization reviewer that works to get prior authorizations so I know the urgency of ensuring not only are patients covered but that it’s communicated when they are not. When you’re doing messaging sessions weekly which are being billed for and you don’t know that they’re not covered then that only increases the need for therapy…. An alert notification in app would help to notify patients when their benefit information has changed or a phone call.

Next, the glitches are pretty annoying. Having to restart the app essentially when it freezes and now with upgrading to a new phone it does not want to open with my FaceId then it just keeps trying to open itself and I have to swipe out of it, move my face away, and enter my passcode instead. I’ll have to see if I can turn off the FaceID to just use my passcode.

I love my therapist and don’t intend to leave her but this insurance issue is a big issue for me.

Developer Response ,

Hi there, I am happy to hear that you love your provider and have been with Talkspace for years. I do apologize for any misunderstanding regarding your insurance and billing. I appreciate you taking the time to provide such valuable feedback as we continue to improve our user experience.

gradele ,

Extremely disappointed

I was initially matched with a therapist that specialized in a subject that I had no issues with nor did I specify I had issues with. I had to accept in order to try to change therapists, only one of which was female (which is what I wanted) so I had to accept that.. but I felt like I wished I had more choices to pick from. My therapist was nice. Very generic though, and didn’t know how to use the platform. Promised to email me something and never did. Red flags raised when she cancelled our second appointment together but we rescheduled in the same week. I really wanted routine and continuity… and I didn’t want to switch providers at this point after already going through a really tough first appointment. So I stuck with the same provider. Fast forward, she cancelled our 4th appointment, rescheduled it for two days later, then I waited on video and she never showed up and didn’t message til the next day with a pretty tepid sorry. I called (to no avail) and emailed Talkspace to share this and show my disappointment and yes I got a refund, but no apology for being treated as unimportant or uncared for. Talkspace was my therapist’s side gig so clearly not as important as her full time job which is fine if that’s ok with you. But it took its toll on me. Will not continue. To add insult to injury, the app is not very user friendly.

Developer Response ,

Hi there, thank you for taking the time to write this review. We are so sorry to hear that you had a frustrating experience with your therapist and the platform. Your feedback is immensely valuable as we continue to grow and learn as a company. What you described is something we take very seriously - we would love to see what we can do to help. Please send us an email at Feedback@Talkspace.com. We look forward to helping you.

Events

App Privacy

The developer, Groop Internet Platform inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Purchases
  • Identifiers

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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