Headspace Care (Ginger‪)‬ 12+

Ginger is now Headspace Care

Ginger.io, Inc.

Designed for iPad

    • 4.0 • 1.8K Ratings
    • Free

Screenshots

Description

Ginger is now Headspace Care
Headspace Care offers confidential mental health support with live, text-based coaching, video-based therapy and psychiatry, and a library of skill-building resources — all from the privacy of your smartphone.

Our coaching model
Coaches provide support through real-time, text-based conversations in the app, so you can easily and privately chat with a coach anytime, anywhere. Coaches are available 24/7 for immediate in-the-moment care and via regularly scheduled sessions. We know texting isn’t easy for everyone, which is why we also offer a speech-to-text option. Coaches also help you get the right level of care and can connect you to a Headspace Care therapist or psychiatrist if you need extra support.

About our mental health coaches
Headspace Care coaches are trained professionals with an advanced degree and/or coaching certification. Headspace Care coaches have at least two years of professional work experience and undergo an additional 100+ hours of specialized training every year. Coaches are full-time employees of Headspace Care, and yes — they’re real people.

Therapy and psychiatry
When more support is needed, video-based sessions with a licensed therapist and/or psychiatrist are available, with evening and weekend hours. If you feel therapy and psychiatry may be helpful, please reach out to a coach.

Guided resources
Our in-app library of skill-building resources includes activities, podcasts, videos, articles, and more. New recommendations are suggested based on your needs and can help you with a range of topics, such as anxiety, stress, relationships, and career challenges.

Available in English, Spanish, and French
Headspace Care is available in English, Spanish, and French. Note that services offered may vary by language and region.

Confidential and secure
Conversations between you and your care team are confidential. Headspace Care is HIPAA and EU GDPR compliant and HITRUST CSF certified.

What does it cost?
Select employers and organizations offer Headspace Care, including unlimited mental health coaching, at no cost to their employees, members, and their dependents. Depending on your employer or organization’s plan, you may have a limited number of therapy and psychiatry sessions covered, after which you would be responsible for the cost of the session not covered by your insurance. Depending on your health plan, the cost for accessing coaching, therapy and psychiatry services through Headspace Care may vary depending on your specific benefit plan. Please contact your benefits administrator for more information.

Get started
If you have access through your employer, download the app and tap “My Organization,” and follow the steps. If you have access through your health plan, you may have received an email from Headspace Care with a unique code. Simply download the app, tap “Enter an Access Code,” then enter the code from the Headspace Care email and follow the steps.

What’s New

Version 6.2.6

We’re taking a moment to reintroduce ourselves with a new name: Ginger is now Headspace Care.

The app looks a little different, but you’ll still have the same support by your side. Schedule a text chat with a mental health coach who can help with what you’re going through, from work stress to relationships to finding balance. Plus, explore our library of skill-building tools and resources — so you can get the right support in the moments you need it most.

Members like you inspire us to find new ways to improve the Headspace Care experience. If you have any questions or feedback, send us a note at caresupport@headspace.com.

Ratings and Reviews

4.0 out of 5
1.8K Ratings

1.8K Ratings

Swimsalot1 ,

A life support when I was not knowing where to turn

So I found Ginger when my doctor’s office referred me and my insurance said it’s a company they go through for care. It was a little tough for me at first because I really knew nothing about behavioral and mental health but it was eye opening once I started. It’s great to have an actual team, yes an actual team of people working together to focus on helping me improve my health. I can meet with all of them virtually so long as I had access to internet or cell phone signal. I video chat with a therapist to work through what’s causing my health issues , I video chat with psychiatrist about medications I’m using with my treatment and I text-chat with a wellness coach weekly to work through actions, habits and thoughts that help with my care. They all can read the notes the other ones write about my care and can work with me on anything I need help with to improve my health. Also whenever I’ve had a more pressing concern I have the ability to contact member services and they have worked with my care team to get me information or care sooner if I was in between appointments. For what I’m going through and in this time of pandemic Ginger’s convenience and structure has helped pick me up from probably one of the most difficult places I’ve ever been in my life. So I’m just thankful for it.

Developer Response ,

Thank you so much for taking the time to write this incredible review! You've summarized the exact experience our team strives to provide for our members. We're delighted that you're loving our collaborative model and that you're receiving the support you deserve. If you need anything at all, don't hesitate to reach out to us at Help@ginger.io or chat in with Support services through the Ginger app.

yunghyae ,

Game Changer

The mere condition of the American health care system (with all of its inefficiencies, bureaucratic loopholes, exorbitant prices, and corporate insensitivity) is enough to give people mental illness. But ginger is such a breath of fresh air that is making some serious steps to provide meaningful care for Americans. This is a system that genuinely thinks about user needs and is using technology to cater to people, not to exploit them. It is so easy to set up, the customer support is amazing, and they’ve really developed good systems to bring consistent support to your care. Not only has it been significantly to book sessions with a therapist (no wait period plus crazy flexibility), there are other elements like coaching and exercises that provide nearly round the clock attention in a sustainable fashion. This is a mental health service that understands the complexities of modern, hectic life and brings the care to you on your terms. Frankly, the sense of control I feel just in my experience of navigating my health has contributed to me feeling more in control of the rest of my life. Plus, my insurance covers 100% of it. I know this sounds like a marketing pitch and I am going off on listing adjectives, but please do not take my passion for insincerity. I am just so grateful for ginger and think this could be a huge help for millennials (and gen z-ers) like me!

Developer Response ,

Wow, thank you for taking the time to write this amazing review! This means so much to us as we strive to deliver the best care. You have described everything we want for a member experience. Thank you so much for sharing your experience, and if there is anything we can do for you, just let us know at Help@ginger.io or chat in with Support Services via the Ginger app. Have a wonderful day!

Katja88945 ,

Hit or miss coaches and inaccessible app

My first coach took forever to text back so over the course of our 40 min initial session, we probably exchanged about 20 texts so it was hard to stay engaged. She was clearly copy pasting her texts from something because of the grammar and typos (e.g., “Ask them how they feel about…”). Then, she pretty much ghosted and was impossible to track down. I needed more support and accountability than “reach out to me when you want to chat.” The second coach has been better because we actually scheduled standing check-ins but it still feels a little gimmicky with more or less boiler plate responses and lack of deep knowledge in psychology. My biggest gripe is that the app isn’t iPad compatible/keyboard compatible. I have a disease that sometimes makes it hard to stare at a screen and type on the phone. Sessions would also go much faster if I could use a keyboard.

PLEASE make the app keyboard accessible!

Also have had many glitches with scheduling and random coaches being added to my team. If they could fix the app and hire more competent people I’d raise my rating.

App Privacy

The developer, Ginger.io, Inc., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Contact Info
  • User Content
  • Identifiers
  • Usage Data
  • Sensitive Info

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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