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Description

Dans le cadre des efforts déployés par le Canada pour prévenir l’importation et réduire la propagation de la COVID-19, tous les voyageurs sont tenus de fournir certains renseignements sur leur quarantaine au moment de leur entrée au Canada et après celle-ci.

Utilisez ArriveCAN pour vous conformer aux nouvelles exigences obligatoires en matière de voyage.

Accélérez votre processus au point d’entrée canadien tout en réduisant au minimum les contacts avec d’autres personnes.

Planifiez vos déplacements et consultez le site Canada.ca/ArriveCAN pour en savoir plus.

What’s New

Version 2.21.13

Changements de texte

Ratings and Reviews

4.7 out of 5
63.4K Ratings

63.4K Ratings

Eli W. ,

Excited! Perhaps allow U.S. visitors to enter info early?

We are literally crying with joy to be able to come to Canada and see our beloved cottage in beautiful Ontario after so long! With this app would it be possible (with any coming updates) to allow us to photograph or otherwise enter our CDC vaccination information in advance of our coming to your country next month — for any processing you guys do upfront? Right now info entry is only a few days in advance of arrival as you know. Also: Do you anticipate integration of the Nexus system with this and the scanning or submission of testing results — to make the border crossings smooth and perhaps less prone to traffic jams? So many Qs! So much happiness! Thank you Canada for having us at last!

Developer Response ,

Hi there, we are pleased to hear you had a positive experience with ArriveCAN! At this time, you can only submit your information through ArriveCAN 72-hours prior to your departure date and time of arrival in Canada. You may wish to visit https://www.canada.ca/ArriveCAN for updates. Thank you for taking the time to submit a review, as we are always looking to improve the app experience for our users!

ibbear ,

Poor user experience & synching to border agents

This app is supposed to make travel to Canada easier it is a fairly laborious process to fill it out and it doesn’t link well with the border agents.

What would make this app better, especially for repeat travelers back to Canada, is to remember some of the basic information about the traveler. The app forces you to manually input information about your identity, vaccination status, and testing every time you return. Although some of these things of course will change over time some of the basic information stays static to the profile of the traveler. My advice is to take the time ahead of your travel to ensure that you have the app precisely completed.

The second major issue with the app is the connection with the border agent. We are repeat travelers back to Canada and at the border each time the border agent has given us the permission not to quarantine - double vaccinated and had negative tests. This however was not reflected in the app nor our communications back to the government of Canada. Daily we would receive notifications from the app about needing to quarantine in place even though we were permitted to travel per the discussion with the border agent. This caused us quite a high degree of anxiety not knowing which was right. Again, my advice to all those who are using the app is to ensure that you have clear guidance from your border agent so that you do not have to worry about what the app says.

Developer Response ,

Thank you for taking the time to inform us about your experience with ArriveCAN. At this time, the ArriveCAN mobile app saves your contact information (name, date of birth and travel document information) for travel at a later date. However, comments such as yours helps us identify areas for improvement. In addition, you shouldn't be receiving notifications about post-border reporting. If you are, then please contact us so that we can further assist you: https://www.canada.ca/en/public-health/services/diseases/coronavirus-disease-covid-19/arrivecan/contact-us.html.

Onikooma ,

Seriously Unnecessary & Confusing

First and foremost I’d like to say we all waited for 2 years for the border to open up. But how can you cross now? I have your answer. A complicated app that requires to capture your passport, drivers license and COVID results but in reality you don’t 🤣
*BOTH American and Canadian border websites must act updated 24/7 on how you need requirements to cross the border. My boyfriend and I ALWAYS check both websites and we’ve never seen anybody update it until “August 21” the big opening to cross. Little did I know, I had all my information by hand and I was immediately refused by Canadian officers because I did not have proof that I needed a NEGATIVE PCR test. This was the day after they had opened the border.
Everything had to be electronically documented on the Arrive Canada App and again I didn’t know since their website was not updated. I was frustrated waiting to be sent back to America along with other people waiting in their cars.
Also, I had a bad experience with officers from BOTH sides. That was not my day…

Developer Response ,

Thank you for your review. You may wish to consult https://travel.gc.ca/travel-covid/travel-restrictions/covid-vaccinated-travellers-entering-canada for more information on the new and current requirements for fully-vaccinated travellers entering Canada.

App Privacy

The developer, Canada Border Services Agency, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Données liées à vous

Les données suivantes peuvent être recueillies et liées à votre identité :

  • Santé et forme
  • Coordonnées
  • Identifiants

Données non liées à vous

Les données suivantes peuvent être recueillies, mais ne sont pas liées à votre identité :

  • Identifiants
  • Données d’utilisation
  • Diagnostic

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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