CaptionCall

Name: CaptionCall
Rating: 4.8 (2805 reviews)
Author: MachineGenius

Phone Call Captioning

Free

2.8K Ratings
Ages

4+
Years
Category

Utilities
Developer

MachineGenius
Language

EN
+ 1 More
Size

139.4
MB

CaptionCall Mobile empowers deaf and hard-of-hearing individuals to make and receive phone calls with instant live captions. CaptionCall Mobile offers captioned phone calls in real-time at no cost to qualified deaf and hard-of-hearing users in an easy-to-use mobile app that integrates seamlessly into daily life and work. Why CaptionCall? No more landlines. CaptionCall Mobile goes where you go, allowing you to make and receive captioned calls from your mobile device anywhere with WiFi or mobile data service. Fast, accurate, and easy, CaptionCall automatically transcribes both sides of your conversation in a customizable easy-to-read format, using advanced voice to text for deaf and hard-of-hearing that is 100% private and secure. Accurate call captions appear in real-time for free-flowing, natural conversation. No cost, ever. As an FCC-approved captioned call service, CaptionCall provides 100% no-cost call captioning to those with qualified hearing loss, thanks to a federally-administered fund. GETTING STARTED WITH CAPTIONCALL MOBILE IS EASY: 1. Install the CaptionCall Mobile app 2. Create an account. You must provide accurate account information to meet federal requirements and enable your service. 3. Receive your new CaptionCall Mobile phone number for making and receiving captioned calls. Or you can continue using your existing phone number and automatically forward them to CaptionCall Mobile on your mobile device or tablet for captioning. 4. Tap “Allow” when asked to grant permissions to CaptionCall Mobile. You'll have quick access to your saved contacts, captioned voicemail and voicemail alerts, and can dial and receive calls from any phone number, just like your regular phone. 5. Use CaptionCall Mobile to start making calls with instant live captions. CaptionCall Mobile is exclusively for people with hearing loss who need captions to use the phone effectively in the United States only. CaptionCall and CaptionCall Mobile are available in the United States only. FEDERAL LAW PROHIBITS ANYONE BUT REGISTERED USERS WITH HEARING LOSS FROM USING INTERNET PROTOCOL (IP) CAPTIONED TELEPHONES WITH THE CAPTIONS TURNED ON. IP captioned telephone service may use a live operator. The operator generates captions of what the other party to the call says. These captions are then sent to your phone. There is a cost for each minute of captions generated, paid from a federally administered fund. No costs are passed along to individuals who qualify for the service. The CaptionCall phone and app remain the property of Sorenson in order to provide ongoing support, service, and upgrades. Patent information: www.Sorenson.com/Legal. Please report any bugs and feedback to Happy calling! Thanks, The CaptionCall Mobile Team

Ratings & Reviews

4.8

out of 5

2.8K Ratings

95% deaf without hearing aids and I can now converse with fam and friends!
10/06/2023

iApplePie
I am a long time user of relay calls for the deaf via sprint and then T-Mobile. The only problem was I had to use my desktop and who wants to sit at a desktop waiting for calls to come in? Not me! For a while the sprint relay app would let you dictate what you wanted to say, but then they got rid of that feature, forcing us to type in what we wanted to say. Many times people (of course the people I didn't know, not my friends) would hang up on me because I took too long to type! Olelo cleared up all the issues and I can now SPEAK to the person I want to communicate with and I can READ what they are saying! It's miraculous! 100% accurate and very fast in real time transcribing to me what is being said. I love this app! It's a game changer and a life changer For anyone who is hearing impaired or deaf, this is the app to use! I'd give it 10 stars if there were 10. Thank you very much to the developers of Olelo and congratulations on being acquired (or partnered with) by Sorensen!

Developer Response
Awesome feedback! We're so grateful to be able to provide this app and service. Reviews like yours mean the world to us and inspire our team!! Thank you so much! 💚💚
95% deaf without hearing aids and I can now converse with fam and friends!
10/06/2023

iApplePie

I am a long time user of relay calls for the deaf via sprint and then T-Mobile. The only problem was I had to use my desktop and who wants to sit at a desktop waiting for calls to come in? Not me! For a while the sprint relay app would let you dictate what you wanted to say, but then they got rid of that feature, forcing us to type in what we wanted to say. Many times people (of course the people I didn't know, not my friends) would hang up on me because I took too long to type! Olelo cleared up all the issues and I can now SPEAK to the person I want to communicate with and I can READ what they are saying! It's miraculous! 100% accurate and very fast in real time transcribing to me what is being said. I love this app! It's a game changer and a life changer For anyone who is hearing impaired or deaf, this is the app to use! I'd give it 10 stars if there were 10. Thank you very much to the developers of Olelo and congratulations on being acquired (or partnered with) by Sorensen!
Developer Response 10/09/2023
Awesome feedback! We're so grateful to be able to provide this app and service. Reviews like yours mean the world to us and inspire our team!! Thank you so much! 💚💚
Good App - Needs One Thing
08/20/2022

ddatchi
This is a great caption app I always love the captioning of both ends for historical purposes and recall. Very handy. I didn’t find any way to quickly adjust the tone of the speakers voice from within the app. My hearing impairment make it difficult to hear deeper male voices. So some method of tone manipulation to increase the clarity for those that need it or either end of the spectrum of sound and impairment. That is the one thing I can think of at this first testing that would be a great improvement. Might I suggest something easy like Tone: High, Mid, Low to start. Then as development progresses you could add in the settings a way to input your own audio gram to that the tone is lost customized. But start with the easy and work out the other later. I’ve used every method of captioning and apps. I’m always willing to help in development and testing of possible betas for your profound hearing impaired users as someone with an IT background and Great understanding of the current technologies available for the hearing impaired and captioning. Much appreciated feel free to reach me. - David /. If I missed the current way to do the tone manipulation, just let me know. Thanks.

Developer Response
Hello David, thanks for providing us this feedback. Feel free to reach out to us at ccmsupport@captioncall.com or use the Live Chat in the app. Just tap the three lines in the top corner, select "Support," then "Send us a message."
Good App - Needs One Thing
08/20/2022

ddatchi

This is a great caption app I always love the captioning of both ends for historical purposes and recall. Very handy. I didn’t find any way to quickly adjust the tone of the speakers voice from within the app. My hearing impairment make it difficult to hear deeper male voices. So some method of tone manipulation to increase the clarity for those that need it or either end of the spectrum of sound and impairment. That is the one thing I can think of at this first testing that would be a great improvement. Might I suggest something easy like Tone: High, Mid, Low to start. Then as development progresses you could add in the settings a way to input your own audio gram to that the tone is lost customized. But start with the easy and work out the other later. I’ve used every method of captioning and apps. I’m always willing to help in development and testing of possible betas for your profound hearing impaired users as someone with an IT background and Great understanding of the current technologies available for the hearing impaired and captioning. Much appreciated feel free to reach me. - David /. If I missed the current way to do the tone manipulation, just let me know. Thanks.
Developer Response Jun 19
Hello David, thanks for providing us this feedback. Feel free to reach out to us at ccmsupport@captioncall.com or use the Live Chat in the app. Just tap the three lines in the top corner, select "Support," then "Send us a message."
Bad for interview calls
03/24/2024

Mike4628
This app is very frustrating. They often don’t let you enable the sounds to come out like they assume that every user is Deaf without a cochlear implant or hearing aids. Both captions and sounds should be provided as one of the options because you don’t know if it’s not working or the person isn’t saying anything if the captions take too long to get typed. You might accidentally interrupt the person or they might think you stopped answering them while waiting for them to say something. It can cause a lot of miscommunication. This app isn’t helpful when you need to make important phone calls for someone that wants to interview you for a job.Update: People who work for this app are very helpful, great, and caring. They will reach out to you when you bring up a problem in the reviews. If the speaker and louder sounds don’t work, you can turn off the speaker and reclick it to make it work. People are working on improving this.

Developer Response
Hello! The app does provide sounds. Could you please reach out to us at ccmsupport@captioncall.com with more details so we can figure out why your phone isn't providing sounds? We appreciate your feedback!!
Bad for interview calls
03/24/2024

Mike4628

This app is very frustrating. They often don’t let you enable the sounds to come out like they assume that every user is Deaf without a cochlear implant or hearing aids. Both captions and sounds should be provided as one of the options because you don’t know if it’s not working or the person isn’t saying anything if the captions take too long to get typed. You might accidentally interrupt the person or they might think you stopped answering them while waiting for them to say something. It can cause a lot of miscommunication. This app isn’t helpful when you need to make important phone calls for someone that wants to interview you for a job.Update: People who work for this app are very helpful, great, and caring. They will reach out to you when you bring up a problem in the reviews. If the speaker and louder sounds don’t work, you can turn off the speaker and reclick it to make it work. People are working on improving this.
Developer Response 03/22/2024
Hello! The app does provide sounds. Could you please reach out to us at ccmsupport@captioncall.com with more details so we can figure out why your phone isn't providing sounds? We appreciate your feedback!!
Once a struggle, now after some updates it is amazing…
09/02/2022

Mistanik
As I was tapping out a reply to the chat help person, I received my first Olelo call and the captioning and speed was ah-may-zing. Perfect. Both speed and accuracy. I even asked the caller if he could give me his impression of the delay in conversation while the speech-to-text was occurring and he said “there wasn’t any delay, I wouldn’t have even known…” That, is incredible. I’m late deafened (profoundly) and was a SpEd Technologist responsible for Accommodations and Adaptations for students and have looked at and used so many options as I am not proficient at ASL. Hamilton, InnoCaption, Ava, none of these were even close to the accuracy and speed of my first Olelo use. It was a pleasure talking on that call. Like I am still smiling. Thank you so much. Once the personalized voicemail greeting issue is figured out this app will blow away the other options.

Developer Response
Hi Mistanik,We'd be very happy to help you via email at ccmsupport@captioncall.com.-The Olelo Team
Once a struggle, now after some updates it is amazing…
09/02/2022

Mistanik

As I was tapping out a reply to the chat help person, I received my first Olelo call and the captioning and speed was ah-may-zing. Perfect. Both speed and accuracy. I even asked the caller if he could give me his impression of the delay in conversation while the speech-to-text was occurring and he said “there wasn’t any delay, I wouldn’t have even known…” That, is incredible. I’m late deafened (profoundly) and was a SpEd Technologist responsible for Accommodations and Adaptations for students and have looked at and used so many options as I am not proficient at ASL. Hamilton, InnoCaption, Ava, none of these were even close to the accuracy and speed of my first Olelo use. It was a pleasure talking on that call. Like I am still smiling. Thank you so much. Once the personalized voicemail greeting issue is figured out this app will blow away the other options.
Developer Response Jun 12
Hi Mistanik,We'd be very happy to help you via email at ccmsupport@captioncall.com.-The Olelo Team

Experience a redesigned in-call view for improved usability and a more streamlined call experience. Also starting from this version you can choose CaptionCall Mobile as your default app for outgoing calls. As usual, we've made some under-the-hood improvements to keep things running smoothly

Version 28.0

Nov 5

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You

The following data may be collected and linked to your identity:
- Location
- Contact Info
- Identifiers
- Usage Data
- Diagnostics
- Other Data
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Identifiers
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

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Category
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Age Rating
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Developer Website

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CaptionCall

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Ratings & Reviews

What’s New

Version 28.0

App Privacy

Data Used to Track You

Data Linked to You

Data Not Linked to You

Accessibility

Information

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