Caregiver by GT Independence 4+

Mixed emotions

On one hand the app is easy to setup, simple to use, and works well where it should. On the other . . There are few updates and for exactly what none of us know, there aren’t enough details or guides in the app for users that need it, and there is a slight issue of communications between companies involved with the use of this young app which can usually be sorted out through luck, timing, and a little elbow grease. *My experience doe not weak for all*

I have a very weird sensation that someone is watching me.

Just started to use this app a month ago. Every time I login into app there is a subtle flash as if someone is taking my picture. It makes me depressed and anxious, and I keep thinking who and where harvests these images of me and what are the purposes of taking my pictures? And I constantly think about my looks, make sure that I have enough clothing of my body and headscarf before logging into gt app. It is a sickening level of control causing panic attacks for me. I would imagine the gps location could be enough to control. The person who came up with this idea definitely has a peculiar mind. I hope this is to become a legal challenge one day. Also, nowhere in introductory information did I find a mention of get app secretly taking pictures.
I am also surprised that gt portal is not user friendly. I still cannot find my paystabs.
Disappointing!

Developer Response ,

Hello--thank you for taking the time to share your concerns with us. We value hearing your candid thoughts and would like to address them in order.

First, the GT Caregiver app does not take any photos. So please know your picture is not being taken by the app.

Second, about the location services (GPS tracking). Location services are required by the your State Medicaid program to use the Caregiver app. The 21st Century CURES Act mandates that Electronic Visit Verification (EVV) must be used. This is in order to combat fraud, waste, and abuse of Medicaid funds.

The only time that GPS location is recorded is when a caregiver clocks in or out or when the participant approves the time. Also, please know that the privacy of your information is safe with GT. We are a HITrust certified company.


Lastly, we appreciate your feedback on the GT Portal. Please contact us at customerservice@gtsd.org if you have any further questions or concerns. We'd be happy to talk with you.

Throw whole app away

This app has been nothing but problems since it was launched. For me personally when you have several clients it’s a nightmare. And currently haven’t been able to use my app for 4/5 days and time is due and I get a call with more excuses for why it won’t work. Just fix it or get rid of it, I’m almost certain a address missing for a client I’ve had for years (which would only be missing on the account of GT) wasn’t the cause of my app glitching for one and two GT still tells me he’s my boss when he’s a minor and say you were unaware of that each and every time
. Problem is GT is never onboard with each other everyone always says something different and this app simply does not work it fails for me at least once a month, and currently I have been calling for a YEAR STRAIGHT abt other issues that still haven’t been fixed I just get more and more excuses.