CareSource 12+

CareSource

    • 4.1 • 2.3K Ratings
    • Free

iPhone Screenshots

Description

This simple, easy to use app lets you manage your CareSource health plan on the go.
• The CareSource app works with all our plans, including HAP CareSource!
• View your digital insurance ID card
• Secure access to your personal My CareSource™ account
• Find a doctor, hospital, clinic, urgent care or pharmacy near you
(Get directions or make a call)
• Check your claims, copays, deductibles and balances (if applicable)
• Make a payment (if applicable)
• Review your plan benefits
• Call CareSource 24™ and speak with a nurse 24/7
• Call and speak with member services
• Explore health rewards opportunities
This app is free.
Get it now.

What’s New

Version 8.8.0

- Minor enhancements and bug fixes
If you have any questions, comments or ideas for the app we would love your feedback. Please email us at: caresourcemobileappdev@caresource.com

Ratings and Reviews

4.1 out of 5
2.3K Ratings

2.3K Ratings

Lele8369 ,

Not the most user-friendly app for such an important service

Half of the links in the app don’t work (“Find a Pharmacy”, “cost estimator”, etc). I keep having to open up links on Google Chrome, both on my mobile devices and Mac to get the site to work. Health insurance is something that can be needed at anytime and this information is important. I shouldn’t have to open 5 tabs and *hope* they load to find the information I need.

Developer Response ,

Thanks for sharing your experience with us. You can give our Member Services team a call M-F using the phone number on the back of your ID card. Our team will be happy to help work together with you to find a solution.

autumn15a ,

App always has problems

Can only log into the app 10% of the time. It’s the most frustrating thing about it. I’d like to have access to see which providers I can use to make setting up appointments easier but it looks like I’ll have to call every doctors office to find who takes caresource! Or wait on hold for 30 minutes. It’s a little ridiculous when there is a website and app that has these features but neither of them work! I would rate two stars because the app is set up with all the information needed to make things easier, however all of these problems logging in is way too frustrating. I’ve read the reviews and I’m apparently not the only one with these problems, fix it please!

Developer Response ,

Thank you for reaching out. This issue has been resolved by our team. If you need help with anything, please do not hesitate to contact our member services team using the phone number on the back of your ID card. They will be more than happy to assist you. You can also use our Find A Doctor tool is also available through CareSource.com

M / F / X ,

Care Source App Issues

The Care Source app rarely loads when I need it too and it is very difficult to make a payment to them. I have tried unsuccessfully for months to set up automatic payments and the function simply will not work. Since autopay does not work I have to pay my bill monthly but the site that Care Source uses to accept online payments does not work. Sometimes it will let me pay my bill and sometimes it will not, which causes missed payments which are then followed up with letters stating that Care Source will drop my coverage if I don't promptly pay my bill.
So dear Care Source, I would gladly pay my bill if you would simply accept my payments.

Developer Response ,

Thanks for sharing your experience with us. We're so sorry to hear you're having trouble with our automatic payments. For secure, personalized help with your payment, our Member Services team will be happy to assist. You can give our team a call using the phone number on the back of your ID card.

App Privacy

The developer, CareSource, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Contact Info
  • Identifiers

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Usage Data
  • Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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