Hi. We're Caviar. We're all about helping you get food you want. Download the app to get delivery, or order ahead with pickup. Or, honestly, you can just scroll around and look at food. But if you do decide to get food, you should use code WELCOME to get $5 off + a $0 delivery fee on your first order.* Because saving money is nice. And also, hi, welcome.
**Fun stuff you'll see in the app**
Use the cuisine icons to search results by food type. Or swipe through collections like $$ or Less, Healthy Enough, Staff Picks, Women-Powered, and more—to find food, fast.
Our in-house dietitians curate collections like Healthy Enough, Vegan, Vegetarian, and more. So it's easy to eat as healthy as you want.
We've teamed up with DoorDash to bring DashPass to Caviar, too. Get $0 delivery fees and lower service fees on eligible Caviar spots when you subscribe.
PICKUP (WITH A MAP)
Skip the fees and order ahead with pickup. Use the map to find cool spots near you.
No-contact delivery is currently our default delivery method on all orders. Follow your delivery status with real-time GPS tracking and push notifications.
QUICK CUSTOMER SUPPORT
If you're having an issue with your order, our support team is just a chat away.
Dallas / Fort Worth
New York City
San Francisco Bay Area
*$5 off delivery orders of $25 or more in the Caviar app, excluding taxes and fees, through December 31, 2021. Limit one use per customer.
Notice at Collection (California Residents): https://help.doordash.com/consumers/s/privacy-policy-us#section-11
Visit doordash.com to learn more.
- Easily filter results with the new food icons—just tap to sort.
- Save money on eligible spots with DashPass.
- Find restaurants near you with the local pickup map.
Ratings and Reviews
Caviar used to be a great app. Top quality restaurants, working app, good service. But they recently merged with DoorDash which I have found to be a notoriously worse app. Since the merger, the app seemed to change and your delivery drivers are now from “Dashers”. When you order now and have an issue and try to chat Caviar sometimes their servers are down or you can’t get a hold of them. Your left to call the restaurant who may tell you your food has been ready for a half hour but DoorDash/Caviar hasn’t picked it up and is unreachable right now. Typical DoorDash problems. Although the app needs work and the DoorDash merger is disappointing. When I finally have been able to reach the company and explain various issues. Caviar does issue refunds and credits. This is a positive that some apps like UberEats or Postmates rarely provide. Caviar’s credits/refunds are close to the high level of Seamless/Grubhub. Only reason Seamless/Grubhub are better in this area is refunds and credits can be issued automatically in the app with ease if you run into issues. Caviar, as mentioned above can be difficult to reach and requires more explanation. Ultimately if the Caviar app improves the accessibility of their customer service and they continue to provide credits, I would consider changing my review back to 5 stars. On the other hand, if I keep running into these app issues or if they stop providing credits and refunds for issues I would lower the rating. I’m on the fence.
They have such a great selection of restaurants but service is SO unreliable! I have ordered maybe 5 times through them and the last three have all been really frustrating.
The last time I kept calling saying that the driver’s location on the map was not updating and the estimated delivery time kept getting pushed back. The customer service people would just read the estimated delivery time and disconnect the chat without ever reaching out to the driver. Two and a half hours after my food had been picked up and still not delivered, I finally figured out that the driver had car issues and the order was cancelled (3+ hours after being placed). This same type of situation has happened two times other times with the driver having car issues after picking up my order and getting here super late with food that has been sitting out in a car for at least an hour after being picked up, and customer service just doesn’t really do anything to figure it out or get a replacement order sent. I get that car issues happen, but three times in a row with this app isn’t a great track record considering that this has NEVER happened with competitor apps.
I was really excited when I found Caviar because of the really great selection of restaurants, but I ended up deleting my account after this last time.
Deliveries take too long
Well for the last six months understanding pandemic aside because Uber and seamless are doing the same and they are not as late as they are and you are able to reach them, they apologize and always find the best solution or at least give you a credit to make it worthwhile. Caviar support team is easy on saying goodbyes, take a long time and then get back to you with no answer or problem fix, so for the last 10 or so orders all close by restaurants from my house, I waited about an hour to find out the driver was lost and was calling me in Spanish or the driver never showed up, and mostly I had to basically cancel the order and re-order again, I am finding out that the only way to get an order is to first order and then contact Support to make sure they are reaching out to somebody to get your food picked up, I can’t be using an app as such and always waiting around an hour and sometimes get my food cold because it’s been out there so long or never get it and re-order. The worse is customer service that basically tells you it is what it is, goodbye because they have to help somebody else. Knowing seamless GrubHub and Uber eats they always try and they always give you some sort of credit to make up for it immediately before you even asked for it to try to alleviate the problem. Caviar never does until you force their hand. I had just signed up for a subscription plan which I will be canceling since this is just not acceptable
Data Used to Track You
The following data may be used to track you across apps and websites owned by other companies:
- Contact Info
- Usage Data
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- User Content
- Search History
- Browsing History
- Usage Data
- Other Data
Privacy practices may vary, for example, based on the features you use or your age. Learn More
- Caviar, INC.
- 221.3 MB
- Food & Drink
- Requires iOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
English, French, Japanese, Spanish
- Age Rating
- This app may use your location even when it isn’t open, which can decrease battery life.
- © Copyright 2021 Caviar
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