iPhone Screenshots

Description

Your first delivery fee is always on us. And from now until December 31, 2020, you also get $5 off your first order in the app with code WELCOME.*

You could eat that old spaghetti in your fridge. But you could also not. | Get food you want—delivery or pickup—with Caviar.

Caviar is currently available in:

Boston, MA

Brooklyn, NY

Chicago, IL

Dallas, TX

Fort Worth, TX

Los Angeles, CA (including Orange County)

Manhattan, NY

Philadelphia, PA (including Greater Philadelphia)

Portland, OR

Queens, NY

Sacramento, CA

San Diego, CA

San Francisco, CA (including Bay Area)

Seattle, WA (including Eastside)

Walnut Creek, CA

Washington, D.C.

*$5 off delivery orders of $25 or more in the Caviar app, excluding taxes and fees, through December 31, 2020. Limit one use per customer.

What’s New

Version 3.16

This update includes a few minor bugs fixes to improve your ordering experience. Keep up to date so you never miss a thing (or a meal).

Ratings and Reviews

4.5 out of 5
25.7K Ratings

25.7K Ratings

weterpest ,

Unreliable, Unhelpful

They have such a great selection of restaurants but service is SO unreliable! I have ordered maybe 5 times through them and the last three have all been really frustrating.

The last time I kept calling saying that the driver’s location on the map was not updating and the estimated delivery time kept getting pushed back. The customer service people would just read the estimated delivery time and disconnect the chat without ever reaching out to the driver. Two and a half hours after my food had been picked up and still not delivered, I finally figured out that the driver had car issues and the order was cancelled (3+ hours after being placed). This same type of situation has happened two times other times with the driver having car issues after picking up my order and getting here super late with food that has been sitting out in a car for at least an hour after being picked up, and customer service just doesn’t really do anything to figure it out or get a replacement order sent. I get that car issues happen, but three times in a row with this app isn’t a great track record considering that this has NEVER happened with competitor apps.

I was really excited when I found Caviar because of the really great selection of restaurants, but I ended up deleting my account after this last time.

anogawa ,

Horrendous customer service

I would say the app experience is superior to other delivery apps, which is a shame because the customer service is terrible.

Our expected delivery time upon ordering was 8:24 pm, which eventually got pushed back to 8:49 pm. The app notified us of the delay, which is better than other food delivery apps in which I’ve experienced delays but wasn’t notified. However, when order finally arrived, my husband noticed the delivery guy gave us the wrong order. Turns out he had given our order to the wrong person. Driver says he’ll contact support, saying they’ll probably re-deliver. I contact customer support on my own, and the rep offers a refund...okay, but at this point it’s past 9 pm and we still haven’t had dinner. I reply back saying it’s not okay. Rep blames it on me, saying that I selected that the items were missing and I preferred a refund. Except there are no options for “my driver messed up, get me a new order asap”. Eventually he offers $10. Their twitter account offers me $30, saying the restaurant is closed, which is why a re-delivery wasn’t available.

The correct response would have been to offer expedited delivery form another restaurant. At this point, I am not going to use this app again and will not recommend this app to my friends. Note to the developers: there are other food delivery apps out there, you are the new guy and you need to do more to stand out besides offer different restaurant selections.

Developer Response ,

Thanks for the feedback and I'm so sorry to hear about the issue you've experienced. We strive to provide the best experience with our support as possible, and clearly, we fell short here. Could you send us more details of your experience at trycaviar.com/contact with ATTN: Angie in the subject line? I'd be happy to help find a proper resolution.

Sassoom ,

Never received my food

After ordering my food I got a call from the delivery guy saying he was at my gate. I buzzed him in while I was on the phone with him, and I heard the gate open. Then he never showed up. I received an email that it was delivered, so I called and called and he didn’t answer. I tried contacting customer service but there is no number to call, so I was limited to texting and emailing them. They took ages to respond to each text and email, and they eventually closed without giving me any answers. The last thing they told me was that they couldn’t get a hold of the delivery guy and they didn’t know what happened to my food.

I had guests at my house who ended up leaving without dinner because they had a plane to catch and everything was closed after all this ridiculousness went down. Caviar didn’t even offer a refund, I had to demand it. I demanded something be done about what happened as well and all they’d do is give me a ten dollar credit. The customer service is AWFUL and you cannot rely on this service to actually bring you food. I haven’t even received an email or anything confirming that I will be refunded. So who even knows if they really did issue me a refund. I just read other reviews and it seems food not being delivered is a common theme with Caviar. Looks like they make it way too easy for drivers to steal the food, and then they blame the customer for it. I will never use this app again.

Information

Seller
Caviar, INC.
Size
61.6 MB
Compatibility

Requires iOS 12.1 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English

Age Rating
4+
Copyright
Price
Free

Supports

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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