With the cellhelmet Registration App, you can now simply register and manage your repair guarantee.
The app includes enhanced registration tools and features, including receipt capture, screen functionality test, automated product registration pin confirmation, device information capture and warranty expiration countdown.
cellhelmet Registrants can also register multiple products and file claims all within the app!
Improvements in the registration process
Ratings and ReviewsSee All
HORRIBLE CUSTOMER SERVICE FOR REGISTRATION
The only reason that I gave two stars, is because I bought two
Cellhelmet $300 Guarantee screen protectors...one for an iPhone and one for an Apple Watch. I had no problem registering the phone (hence the 2 stars). I am having a terrible time registering the watch. The box said that it was also for smart watches.
Yesterday when I emailed support, l got back a message that it was after 5:00 pm, so I would have to wait a day to get help.
Then when I waited a day, I was told it would take up to 48 hours to get a response.
When I called the claims department, I was told that you cannot register a watch to get the warranty. IF THAT IS TRUE, THEN THE BOX IS LYING...FALSE ADVERTISING!!! Buyer Beware!
I do NOT recommend this product!!!
Screen frozen at take picture in mirror
There is about 12 steps to the registration process. I get to about the 10th step in the process where they ask for a picture to be taken of the phone in a mirror. The problem is that the process stops there and does not proceed. (What happened then) The screen had my name at top with a “take photo” spot to select at the bottom of the screen. You would select the “Take photo” AND it would show that the spot as being selected, yet it would do NOTHING. The camera is fully functional ( I took a picture of my receipt earlier in a step earlier). I even took a picture in the mirror with the swipe option to co to camera, hoping that the picture that I took would transfer to that step that was stuck in the registration process, to no avail. The registration process needs to be streamlined AND fully functional and operating effectively to complete the process.
DO NOT BUY THIS PRODUCT!
Long and short I made an error on registering my phone. Apparently I took a picture of myself and not of the phone. I didn’t know I did this until I filed a claim and paid $200 for my cracked screen. I thought I was registered properly because I never received anything that said any different. As mentioned I made my claim, and they said they wouldn’t pay me back because I did the registration wrong and they wouldn’t know I did it wrong until the claim process. I wasn’t able to speak with someone over the phone only via chat. Ashley from customer service made me feel as if I was incapable and did not budge on any assistance. My family has 7 Cell Helmets and to think that they wouldn’t budge to pay for one when they have close to $500 of our money. Stand behind your product.
With Family Sharing set up, up to six family members can use this app.