Circuit Laundry 4+

I have had to create, not one! Not two! But THREE accounts with the SAME email for these people. My flat recently changed from this app to their other Circuit Plus one. Getting a refund from this one is a true nightmare and they even charge you for administration fees on unused credit refunds! To then not having their other app work, making others have to top-up a laundry card in which you also have to create ANOTHER account and add SEPARATE credits to it because they’re not connected (nor transferable!). I cannot believe I have to ask for three separate refunds for the same email, which will ALL be charged
S E P A R A T E L Y . When you contact them they even send you an email that you have to justify your claims for a refund AND that any email asking for transfer on credits will be automatically deleted. Don’t even get me started when their app and services don’t work properly! This company is ridiculous and should be ashamed for how they work. They should be persecuted lawfully.

I’m like another user, I am going out of my way to review this app because I had such a terrible experience with it. I downloaded the app and topped it up but then it became buggy and I deleted the app in order to try to fix the bug but the app keeps crashing on me and I can’t even create a new profile. I’ve been having to get other people with the app help me do my laundry. Incredibly frustrating and inconvenient. To any universities or other potential customers, please please don’t inflict this app on your students or residents. A coin operated system would be much better. (Now speaking to the Circuit app developers, maybe fix your app??? The concept isn’t that terrible, but the execution is. If you could fix the bugs and make the app initiation and not a frustrating experience to use, I would be happy to recommend it. But it certainly isn’t fit for a recommendation right now.)

I thankfully only had to endure this app and process for 5 weeks and it was the worst laundry experience I have had. I would give it 0 stars if possible.

Multiple times either the machines or the app would not work, but he app would still charge the money from my account. They are reasonable with refunding the money, but it’s annoying having to do it 5/6 times I do laundry. As well as the fact they are only open 8am to 5pm to issue refunds.

Once I was told this company would call me back the next day within 24 hours to issue the refund when since it was after 5pm, but I received no call the next day.

Another thing is the machines they use are very aggressive when it comes to cleaning clothes and actually has put holes in my shirts and socks while using this service.

I would advise all institutions or facilities to never put you constituents through the pain of using this company. It has robbed me of my money and wasted so much of my time and energy. Please use another service or use a laundromat or really anything else.