Citytouch

Name: Citytouch
Rating: 4.2 (1853 reviews)
Author: The City Bank PLC.

Finance

Free · Designed for iPad. Not verified for macOS.

1.9K Ratings
Age Rating

4+
Years
Category

Finance
Developer

The City Bank PLC.
Language

EN
English
Size

212.6
MB

Welcome to Citytouch! Open accounts, apply for loans, save, invest, pay, transfer, and manage your entire banking relationship from a single app. Whether you’re managing everyday finances or planning for what’s next, Citytouch helps you stay on top of your money with everything you need in one place. Powerful banking, simplified • Open a new bank account instantly, without stepping into a branch • Get a complete, real-time view of your accounts, cards, loans, and investments • Personalize your dashboard with smart tools to help you track your finances • Switch seamlessly between English and Bangla Move your money in a tap • Send money instantly to any bank in Bangladesh via NPSB, RTGS, or BEFTN • Transfer funds seamlessly to major mobile wallets • Scan and pay with QR codes at thousands of merchants • Withdraw cash without your card using Cash by Code Settle bills in seconds • Top up your mobile balance and pay utility bills instantly • Pay internet, insurance, tuition, and club fees with ease • Settle your credit card bills securely and on time Total control over your cards • Activate cards and manage your PIN directly from the app • Enable or disable international transactions with a single tap • Manage transaction limits and security settings with ease Grow your savings effortlessly • Open a Fixed Deposit (FD) or monthly savings plan (DPS) in minutes • Apply for digital loans directly through the app (for eligible customers) • Access dedicated digital banking features for City Islamic accounts Premium support and smart features • Earn MyRewards points on your everyday transactions • Get instant assistance through our AI Chatbot in Bangla and English • Raise and track service requests directly from the app • Explore ATMs, branches, and exclusive offers in Guest Mode before you log in Getting started is simple 1. Download the app 2. Register using your City Bank account or card details 3. Start banking smarter Download Citytouch and experience banking designed around you. Need help? Call 16234 or email citytouch@citybankplc.com.

Ratings & Reviews

4.2

out of 5

1.9K Ratings

Excellent Functionality, But Needs Serious UI Modernization
10/22/2025
Mushfiqus Salehin Afnan
City Bank has always stood out for its reliability and customer-centric services, and the Citytouch app is a testament to that. It offers almost every essential feature one needs to manage finances conveniently and efficiently. However, while the app’s functionality is commendable, its user interface significantly holds it back from being a truly five-star experience.The overall design feels outdated and lacks the polish expected from a modern banking application. For instance, the loading animation appears rudimentary, the buttons feel disproportionate, and there is noticeable inconsistency in font style and alignment. The login page could also benefit from a cleaner, more streamlined layout. Additionally, small usability improvements—such as allowing users to copy their account number directly from the account page—would make a meaningful difference in user experience.To elevate the app further, I’d recommend a comprehensive UI/UX overhaul focusing on:•Modern design language: A flatter, more minimal aesthetic aligned with current design standards.•Consistent typography and spacing: Improves readability and visual harmony.•Improved button hierarchy: Ensures better visual balance and touch accessibility.•Refined transitions and micro-interactions: Subtle animations can make the experience feel smoother and more engaging.•Dark mode support: Many users appreciate the option for better visibility and battery efficiency.City Bank is doing a fantastic job in terms of innovation and digital service reliability. With a refreshed, modernized interface, Citytouch could easily stand out as one of the best banking apps in the country.
Excellent Functionality, But Needs Serious UI Modernization
10/22/2025
Mushfiqus Salehin Afnan

City Bank has always stood out for its reliability and customer-centric services, and the Citytouch app is a testament to that. It offers almost every essential feature one needs to manage finances conveniently and efficiently. However, while the app’s functionality is commendable, its user interface significantly holds it back from being a truly five-star experience.The overall design feels outdated and lacks the polish expected from a modern banking application. For instance, the loading animation appears rudimentary, the buttons feel disproportionate, and there is noticeable inconsistency in font style and alignment. The login page could also benefit from a cleaner, more streamlined layout. Additionally, small usability improvements—such as allowing users to copy their account number directly from the account page—would make a meaningful difference in user experience.To elevate the app further, I’d recommend a comprehensive UI/UX overhaul focusing on:•Modern design language: A flatter, more minimal aesthetic aligned with current design standards.•Consistent typography and spacing: Improves readability and visual harmony.•Improved button hierarchy: Ensures better visual balance and touch accessibility.•Refined transitions and micro-interactions: Subtle animations can make the experience feel smoother and more engaging.•Dark mode support: Many users appreciate the option for better visibility and battery efficiency.City Bank is doing a fantastic job in terms of innovation and digital service reliability. With a refreshed, modernized interface, Citytouch could easily stand out as one of the best banking apps in the country.
Notifications
07/08/2021
Sheikh Bayazid
I like this app. Pretty simple, easy to use. But I believe this app will be better with notifications. When we send and receive any payments we don’t receive notifications. Also we don’t see endorsement amount in the app. I had to call service center for how much dollars I have left. These parts can be improved. FaceID and TouchID authentication would be a nice feature.
Notifications
07/08/2021
Sheikh Bayazid

I like this app. Pretty simple, easy to use. But I believe this app will be better with notifications. When we send and receive any payments we don’t receive notifications. Also we don’t see endorsement amount in the app. I had to call service center for how much dollars I have left. These parts can be improved. FaceID and TouchID authentication would be a nice feature.
Legit Scammer
12/26/2020
Rahat Sagor
This app is a scam. I was trying to recharge my mobile, they showed connection error. Then I tried again and the same error was shown. Then I exited the app and few mins later I got 2 withdrawal text from the bank. The money was deducted from my account but I didn’t receive any money on my phone. It’s not the first time that it happened with me, it happened many times before. I never approached them for this little amount of money but they’re doing this dirty thing again and again. When the money got deducted and it showing in payment history then why I didn’t receive the money and why didn’t I get the confirmation email from the bank?
Legit Scammer
12/26/2020
Rahat Sagor

This app is a scam. I was trying to recharge my mobile, they showed connection error. Then I tried again and the same error was shown. Then I exited the app and few mins later I got 2 withdrawal text from the bank. The money was deducted from my account but I didn’t receive any money on my phone. It’s not the first time that it happened with me, it happened many times before. I never approached them for this little amount of money but they’re doing this dirty thing again and again. When the money got deducted and it showing in payment history then why I didn’t receive the money and why didn’t I get the confirmation email from the bank?
Skin becomes blank white
02/04/2023
Sajidul-hj
When making any transfer whether to mobile or bank, the skin becomes white after providing the pin and hide the keyboard to proceed next. The skin gets blank. I can only go back and start over then same thing happens. Can you please provide a fix? Can’t transfer money to anywhere. Also the app UI a bit confusing. Whether a field is editable or not and where to tap on the screen to write text on a text field. Even the agent was struggling in front of me with the UI.
Skin becomes blank white
02/04/2023
Sajidul-hj

When making any transfer whether to mobile or bank, the skin becomes white after providing the pin and hide the keyboard to proceed next. The skin gets blank. I can only go back and start over then same thing happens. Can you please provide a fix? Can’t transfer money to anywhere. Also the app UI a bit confusing. Whether a field is editable or not and where to tap on the screen to write text on a text field. Even the agent was struggling in front of me with the UI.

We have made minor bug fixes and performance enhancements to ensure a smoother, more reliable experience.

Version 10.0.4 Aug 11

Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Location
- Contact Info
- Contacts
- User Content
- Identifiers

Privacy practices may vary, for example, based on the features you use or your age. Learn More

Accessibility

Information

Seller: The City Bank PLC.
Size: 212.6 MB
Category: Finance
Compatibility: Requires iOS 15.0 or later.

iPhone
Requires iOS 15.0 or later.

iPad
Requires iPadOS 15.0 or later.

iPod touch
Requires iOS 15.0 or later.

Mac
Requires macOS 12.0 or later and a Mac with Apple M1 chip or later.

Apple Vision
Requires visionOS 1.0 or later.
Languages: English
Age Rating: 4+

4+

Learn More