CleansterPro: For Pro Cleaners 4+

Working for app

This app is suppose to allow you to claim jobs but it doesn’t. I made a mistake and didn’t wipe fingerprints off microwave. The client complained then Cleanster cleared all my cleaning that month. The client blamed Cleanster not me. But I asked about jobs now no jobs are on my tasks list and Michelle, Derrick and Margie stop answering the phone. They assign jobs to the people they like. They take your jobs to give to the people they selected. This app doesn’t let you claim jobs. The people with the app are terrible communicators. You will be abandoned on a job waiting to hear from them or even for them to answer the phone or give the correct instructions to complete your job. I say, Don’t waste your time. 🤬

Developer Response ,

Thank you for taking the time to share your experience with us. We apologize for any inconvenience you've encountered while using our app. We take user feedback seriously and strive to improve our services. We would appreciate it if you could provide us with more details about the issues you've faced so that we can investigate and address them accordingly. Please reach out to our support team at support@cleanster.com so we can assist you further. If you have replied “Stop” to our text message you will not receive any communication from us until you reply “Start”. Client read your reviews and rating so we don’t assign cleaning to people we like.

Worthless all around

First of all, on a different app I have so much work I can’t keep up but on this one they only seem to have 1 whole human in a city of 1.5 million that uses the app because they never find me any other work than that one person and they are atrocious to work with. I have told Tidy the host always books 1 1/2 hr cleanings on a 3-4 bedroom house which is impossible and they will not extend time to pay more. They won’t do anything about it except blow up my phone asking me to take last minute jobs for $30. Haha no

Also they won’t let me choose my pay. They set it at $20/hr where on every other app I get a minimum of 28-30/hr.
The host always says the house is a 3 room house (not a 3 bedroom, a 3 room, which is basically a 1 bedroom house) that way they don’t have to pay more than 30-40$ for a job that I get paid $80 for on every other app. I refuse to accept anymore work because they let hosts lie and say they didn’t like your work so the company takes your money back, they don’t listen to cleaners when they tell them the host has a 3-4 bedroom house and the job should be for 3-4 hrs not 1 1/2.
It’s such a joke, I don’t know why anyone even bothers to use it.

Developer Response ,

Hi Rebeccawicked , we do not share your information with the clients. All information are private and confidential

Thank you for choosing TIDY app®

Second time this happened to me

i’ve been using this app for a while now at first and would not give me any cleaner jobs and then it finally gave me one clean job. I did cleaning it to have my pay. I waited for two maybe three weeks after finish my job to get paid I had to get a contact with somebody so I could get my pay. I thought they was going to, fix the glitch or whatever something wrong with it. I took all three more jobs because I needed the buddy yet. It’s still doing the same thing. I’ve been contacting customer service about this. I have not got no response. I did my buddies so I can go ahead and pay the major bills that I need to pay unless it’s somebody company that would like to pay my bills for me so I won’t have to worry about it that would be fine but this right here is unacceptable. This is not how you do business you guys owe me money fix the glitch or else. I’m gonna have to take some gymnastics and I don’t wanna do that. I don’t have time to do that.