Bring the party wherever you go with the FREE Cold Stone Creamery® Cake Ordering App! In just a few clicks you can quickly and easily order your favorite Signature Cakes or customize a cake any way you want it. Find a store near you by zip code or allow the app to geo-locate the store nearest you. Download the app today and celebrate every occasion with a Cold Stone Creamery Cake!
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User friendliness & gift cards
I don’t understand why the toppings were made so difficult; if you want more than the free first topping on the create-your-own you have to go through a whole other process instead of just picking what you want from a list which would be better for both the customer and the company. Also, I have 3 gift cards that I can’t even use because there is absolutely no where to use them on the app and if there is it’s in a horrible place because I’ve looked for a good hour and it’s not there.
Do Not Use This App for Ordering!
I used this app to order a special 6 pack of cupcakes. Someone from the company called me to confirm that I had ordered 2 for tomorrow. I had ordered one for today, not 2. The woman on the phone was difficult to understand, but it sounded like she understood that I had ordered only 1 for today. Not even 20 minutes ago, I stopped in; not entirely certain if the 6-pack would be ready today or tomorrow. The one I ordered was ready. Yay! I asked about the other one, the girls said they only found one pack made up & one paper printout fit it. I checked my account online, Cold Stone charged me twice for the 6 pack.
The girls could not tell me if anyone would take the second one off, nor did they know how to do it. And because they supposedly only had one printed order, not 2, I could only leave with one 6 pack even though they got paid for 2. So now I have to call my credit union and explain to them the situation. Luckily, I have a great credit union.
WE ARE NOT TRAINED FOR THIS APP!!
I used to work at ColdStone Creamery for about half a year. I had no idea this app existed until today..... I believe only the corporate ColdStone buildings are trained to use this app so people in Chicago. This app is pointless and waste of time just call the store 24 hours ahead of time for cakes and cupcakes, or call us about 15-45 minutes early for ice creams. I’m sorry to inform you but if you order through call your more likely to only have to wait 5 minutes in the store vs 20 for us to have to find your order realize it has been payed for and that you are the person who ordered it.... sometimes you even end up having to come back the next day for us to make it when we finally find your order. So just call, use door-Dash, use grub-hub, or come in and order. It will save both you and the employees a lot of time and confusion.
- Kahala Management, L.L.C.
- 57.3 MB
- Food & Drink
Requires iOS 12.0 or later. Compatible with iPhone, iPad, and iPod touch.
- Age Rating
- © 2013 Kahala Franchising, L.L.C. COLD STONE CREAMERY and the medallion design are registered trademarks of Kahala Franchising, L.L.C. or its licensors.
With Family Sharing set up, up to six family members can use this app.