Columbus Dispatch 12+

The new app format, as any change that impacts ingrained muscle memory actions, triggered an initial knee jerk “I don’t like it” reaction - like when the chef first puts cilantro in your favorite bolognese sauce.

But the index is easy to navigate and the “fit” arrows allow you to recreate the “old days” with a click. The combination of these features allows a much easier way to navigate each issues, which in my case usually involves a quick click on the obituaries to make sure I’m not in there.

I will start with a positive comment. I very much enjoy their content. As a long time resident and supporter of the Columbus region, I feel the coverage, from politics to community needs, its all good coverage. My negative is simply that their app and customer support is very lacking. Customer support is only available by phone, and then when you finally reach someone, they will tell you that they do not support the online services of the Dispatch. The app has a very limited Q&A section.

Their chat feature, once you find it on the full Dispatch web site (not within the app), only deals with delivery and subscriptions for the paper deliver service, not online service! Frustrating.

Anyway, I hope they figure this out. Online delivery of the news is their future, whether they want to face it or not. Good luck Dispatch!

The most recent version of the E-Edition is very clunky and difficult to navigate. With prior version, you just double clicked on a story, and it would pull up the story, and you could “X” out when done and it would take you back to the same page you were just on. Also, you used the back and forward arrows to turn the pages. Easy and made sense. Still can’t figure out this new version, even after reading the tutorial. Can’t figure how to view the entire story, and get back to the previous page. Also, the back and forth arrow keys take you to the home page of the app, they don’t turn the pages. Also, the pages are too small to read, or if you enlarge them, they too big and can only view part of the page at a time. Please fix this, reading the paper shouldn’t be so difficult and stressful. Can’t even imagine how it difficult it is for for those who are less computer-literate than I am.