Crumbl 4+

My first experience having these cookies was about four weeks ago, and I was amazed how delicious they were and truly haves had anything like them before. When I got home I went in search of Crumbl online and realized there was an app to order directly from and it’s top notch as well especially being able to order and pick it up and the selections without being there and always ready waiting when walking in the door also the Crumbl in my area has a drive through to pull up and receive my orders without exiting my vehicle now that’s amazing service and the staff always friendly cheerful and helpful handling the orders with care either in the store or the drive through. For such an amazing place with such delicious cookies and other delicious treats there would have to be an app to make things easier and readily available to order on the go or an function that’s come and an order needs to be place and Crumbl has done just that and then some when it comes to the app. Thanks again

I used the Crumbl app for a long time, and I won’t be using it anymore. Despite searching the entire app for somewhere to set my delivery preference to “contactless,” it doesn’t exist. I put a note in for my address but that did nothing. I have small children and I’m often busy with them, so we strongly prefer to use contactless delivery. Without fail, the drivers show up, ring the doorbell and wait. Sometimes it’s fine, but sometimes I’m changing a diaper or nursing a baby. The last time I ordered, the driver texted that they were on their way so I texted back that they can leave the cookies on the doorstop. The driver texted me back with a passive aggressive message that I should update my account if I want contactless delivery. As if I haven’t tried?? Seriously, the app does not have an option for this. After receiving lip from my last driver, I decided to see if ordering from GrubHub might be comparable price wise. Since I have GrubHub+ with Prime, I was actually shocked to learn it’s CHEAPER to order from a third party app. My guess is it would be similar if you have DashPass for DoorDash. Why would I bother using the Crumbl app when going third party allows me more flexibility with delivery and costs less? It was actually cheaper even with a larger tip to the driver. If you have a premium service through one of the delivery apps, I recommend comparing prices. You might be surprised.

I went to the Salem Kuebler Blvd store probably 3 times to place a catering order. I was unable to place my order because the in store computer would not register the payment. The clerk tried to click on the payment button on the screen but nothing happened (3x he tried) but I could not pay because the computer would not move onto the next step of accepting my credit card. I love crumbl cookies/ this order is for a birthday party & my family specifically asked for this cookie so this was not a good experience. Luckily I live close to this store so I wasn’t an angry customer just felt very inconvenienced. The clerk finally suggested I use the app on my phone & I was able to place an order on my phone. The app wouldn’t accept my first credit card though & it was totally paid off so not sure what that problem was. I sure hope my order goes through & I am able to get my order the day I need them. Advise, we could have saved a lot of time ( for the clerk & myself) if I was told to order the cookie through the app earlier/ it would hv saved many trips to the store. The clerk was very helpful throughout this experience & I felt badly for him as he did not know how to fix this.