CTC-Go 4+

Still Needs A Lot of Work

As much as I appreciate that this app has been created (because the call center would take upwards of five minutes just to get somebody on the phone), the app still has a lot of developments that need to be made. Firstly, the call center button does not connect to the call center it goes to some other service from LA care.

Additionally, it would be helpful if I could edit an upcoming trip. For example, I make reservations on behalf of my mother at least a week in advance and her appointments are constantly influx. So instead of having to cancel a whole trip, it would be nice if I could just edit the date and/or time of an existing trip. Also, since my mother lives in an apartment, there is no way to notate the apartment number that she lives in so that the door – to – door service can come and find her in the correct space.

Lastly, can there be a way for me to identify my home address so that I do not have to constantly update it every time? It may seem like a small task, but after booking several appointments at a time, it really does make the process easier.

Cannot reach anyone for help via email!!!

UPDATED REVIEW:
I stopped using the service for the most part. Here it is a month or so later and I got an email with the address to send an email to their support desk. Several weeks ago I placed an order for two doctor’s appointments using the app. Then the night before my appointments I see that they were cancelled in-line. So at 1:30 AM I had to deal with a semi rude person on the phone. The app needs a total review. Also why is it asking what type of doctor I am seeing. Have you hear of HIPPA LAWS?!? You have no right to know anything other than I have a doctors appointment.
Older review:
So I have used their service for a year now. All of it done by calling their phone number. I tried to use the app months ago but it loaded and showed no way to open an account. To this day the website has NO EMAIL address to Contact anyone for help. So I was on hold for over 35 minutes last night remaining CALLER #4 in line for help. I hang up thinking the system must be messed up and call back only to become caller #8. By the time a driver would have picked me up the pharmacy would have been closed. So I had to do without a run to get my medicine. Give me an email address for help! Thanks. I will update my rating if the service shows me it can actually work.

Developer Response ,

We hear your concerns and would like to assist you. You can reach our support by emailing customerservice@callthecar.com. You will be connected with a member of our technical team.

The schedule tolerance should be open

I had a last minute appointments requested for my fathers doctor, less then 24 hours notice. Waiting on the phone was taking so long so I decided to download the app but ended up I am not able to book-request a next day pick up time. Since this is a medical pick-up/delivery service the developers should understands not always we have a full schedule preprogrammed. I believe this could be a n up grade for user with the need of their services. Thank you!

Developer Response ,

Hello, we really appreciate that you took the time to provide us feedback. This has been requested by many people and resulted in a lot of negative reviews. The reason we had this restriction in place was to ensure our team had enough time to review and approve the mobile reservations along with scheduling a driver. Our teams met about this very issue and have agreed we will make some changes to how we process mobile reservation to allow us to reduce the restrictions in a future release. Again, thank you for your feedback and we hope you give us another try after we release the update.