Daily Yoga: 피트니스를 위한 요‪가‬ 4+

Surgery Recovery

Thank you for existing. Im recovering from a brain tumor that was removed two weeks ago, found out i was due for seizures yesterday that medication would not have helped. I was on drugs healing and wrote a very upset review because I found very basic stretches are no longer available like they used to be. I have had multiple head injuries which has damaged C3 and C4 spinal cords in my neck since 2012. Daily Yoga stretches has gone above and beyond healing my life since 2014. Life is insane if I don’t stretch. Thank you for always being available. I would appreciate it if someone could reach out to me and assist with informing me about the changes that have occurred in the last decade.

Great app, terrible customer service!!

I will be 100% honest. This is a good app. I enjoyed using it. However. I signed up for the yearly membership with the thought that I would use it. Unfortunately I did not use it as often as I intended to. For some reason this subscription does not show up in the subscriptions tab in the Apple profile like every other app that I have used. So I did not realize that I was going to be charged for auto renewal and I did not know when. The charge came out at a very inopportune time and when I contacted the company to request a refund they denied me referring to their guidelines of not having cancelled 24 hours prior to the auto renewal. Anytime this has happened to me with any other app (which has been on rare occasion) the company has understood and issued a refund. For some reason this company is not willing to accommodate. Great app, terrible customer service. Beware when purchasing that it is difficult to cancel should you decide to do so.

Update - So after some back and forth through email, the company offered to refund me half of the renewal fee and cancel my membership. So now I am paying $20 for nothing. I’m not sure how much more of a scam these crooks can pull. ***DO NOT PURCHASE THIS APP!!*** There are apps just as good that have much better customer service. Apple should be more selective of the businesses they allow to be on their platform.

개발자 답변 ,

Dear Yankee, thank you for your feedback, and we apologize for the inconvenience caused to you. We hope to solve this problem you encountered and provide you with better service. Can you email Support@dailyyoga.com so we can help? Looking forward to your email.

Impossible to cancel your membership

I wish those negative review was there when I signed up for this or read it closely if there were there. I initially enjoyed an exercise program, but due to my inability to practice regularly, I decided to discontinue my membership. I proceeded to cancel it through my Apple account. However, I later discovered this wasn’t sufficient as, despite signing up via the app, they renewed my membership through their website. I sent an email requesting an immediate cancellation and refund. Instead of canceling, they asked for my reason, offered an extension for free membership if I practiced 20 minutes daily for 20 days (despite my time constraints), and later sent me a screenshot warning that once charged, refunds wouldn’t be possible. Unless you’re absolutely certain about committing to practicing yoga with this app, I advise against signing up or entrusting them with your credit card information.

Update - They responded email with no solution. What upset me even more is after they told me no more charge will occur, they charged me AGAIN! I filed dispute with the bank but as long as they have my credit card information, it is not safe. I probably have to contact the bank to have them issue me a new card.

개발자 답변 ,

Dear user, thank you for your feedback, and we apologize for the inconvenience caused to you. We hope to solve this problem you encountered and provide you with better service. Can you email Support@dailyyoga.com so we can help? Looking forward to your email.