Dairy Queen® Food & Treats 4+

Can’t add receipt to rewards? Not all menu options available?

Unlike other great fast food apps, the fact that you can’t add a receipt to your rewards after sale is absolutely ridiculous. Couldn’t order through the app because a cherry dipped cone my daughter wanted wasn’t an option. Yet, they’re available at the location I patronized. So, when I got there I forgot to have them scan the my rewards barcode at the drive-thru. Mainly because DQ idiotically gives you ice cream first, when you order regular food, instead of last. So, you know, trying to keep the melting ice cream from getting all over the place was a higher priority. The almost 5 star ranking is beyond stupid. All menu options aren’t available for locations even when they have them and no after the fact receipt adding. Yeah… I’d rate the app high too. Sarcasm.

Won’t be back to this location

The people here are very rude. I placed a mobile order and it was pouring rain. The young girl at the drive-through told me that I needed to circle back around because my order had not pulled up yet. I circled back around the drive-through and when I pulled up, she said I told you you needed to come inside to pick up your order. She was very rude and again it was pouring rain and I had my newborn son in the back seat and explain to her that I was coming through the drive-through for that purpose so that I did not have to get him out in the rain. She said well the next time you need to make sure that you listen to my instructions and you need to figure out how to order appropriately in the app and do a drive-through order instead of a pick up inside order, this is the second time I have dealt with someone being rude at this location. Previously, they had forgot to make my order and I was sitting in the drive-through for nearly 10 minutes and had to blow my horn to get someone to come back to the window and told them that they were missing half of my order. Clearly, they need to get their stuff together and be more careful about who they hire or get a new manager that is going to take care of this and not allow their staff to be rude to their customers. I will not be back to this location in Athens, Tennessee again. I will go to the dairy barn or the grocery store before I ever step foot back on this property.

Developer Response ,

We’re very sorry to hear you have been disappointed in the service at one of our locations. Please contact the independent franchise operator at that location for immediate and personal assistance.

App Freezing Issues

Just gotta get this out of the way: some of y’all are really dumb coming on here and complaining about your order issues from a particular store, or that a certain item was not available, or how long your wait was…etc. That is NOT the app’s fault! 🙄 That’s your specific store location’s issue. Add your review to that specific DQ’s location on Google reviews, not the freaking App Store. The app creators cannot fix your 20 minute wait or some poor customer service - SMH 😑
Anyway, with the APP itself, I’ve noticed that when I click on a notification (like a new deal is available that week, for example) and it directs me to the app, the app freezes on the blue loading screen and never pulls up the rest of the app to use and you have to kill it. And then even after killing it and opening it back up, it still doesn’t load to actually use the app - it just stays frozen on the blue loading screen. I actually just deleted the app and re-installed it to try and get that to work, and it asked me to login. So I did, but now it’s permanently loading on the login screen and won’t put me through to the app. So I think it just needs some performance & bug fixes somewhere.

Developer Response ,

We can't replicate this issue - could you reach out to us through our contact us from on DQ.com with you more information, so we can try to make it right? Thank you!