DB Sub | Bowers & Wilkins 4+

Disconnects and/or unpairs at random

First, let me just say that the features on this app are great when they work properly. I like the control it affords one over the sonic character of the speaker.

Primarily, I use the app to manually disable the RCA inputs I have connected when I am done using it, because if I don’t it’s too sensitive (even in low sensitivity setting) and will periodically turn on when not in use. This is inconvenient, but manageable.

My major complaint is this: Every once in a while, seemingly at random, the sub will fail to connect to the app, after which time it seems to just totally unpair. This results in me having zero control over it, and the sub will just power on and off every 15 minutes or so if not being used. The only way I have found to fix this is to unplug it for a few minutes, then plug it back in. Aside from the fact that this should absolute not be necessary on a subwoofer that costs nearly $2,000, this is a huge pain because I have to crawl on the floor and get it out of its snug location to even unplug the thing. I have the metal carpet pegs installed, and this heavy sub can’t exactly be slid in and out of place, it’s a whole production. Then I have to re-tune it because it was moved. Please fix this issue.

Cumbersome

Went to update the app. Kept spinning for 20 minutes. Then error msg. Deleted app and re installed. Doesn’t detect subwoofer any more!!!

Pl help resolve.

Developer Response ,

Hi markiv, thanks for your feedback, we're sorry to hear you have experienced a hiccup. Our recommendation is to perform a factory reset on the subwoofer by pressing the power button 3-times in quick succession. Also, in the Bluetooth settings in the phone to forget the device to see if this resolves the issue for you. For additional support, please email support@bowerwilkins.com, our teams will be happy to help. Thank you Bowers & Wilkins.

Works great!

Update: I was able to update the firmware on the sub, and I haven’t had any connection problems since then. Thanks B&W!

Overall, this app is excellent. Configuring my sub with the app instead of fiddling with switches and dials is much appreciated.

Developer Response ,

Hi jdhiro, thanks for updating your review and feedback, we're pleased you were able to get things up and working as expected. For additional support, please email support@bowerswilkins.com, our teams of support will be happy to assist. Thank you, Bowers & Wilkins