DCI Mobile EVV 4+

Im Stuck :(

I can’t figure out what the Eg: number is? The tutorial has showed me how to do everything else, but this. I’m so confused! I put in my employee ID # thinking that would work, but it didn’t work at all. I don’t know what it’s asking and I’m stuck and can’t get into my account to put in my hours. I’ve just been doing it through my laptop, but would really like to access this through my phone on this app since that’s what they want me to use.

DCI App is GARBAGE

The desktop version is no better. When I try to log in using the provided instructions (which were not received until after Jan. 1) I get a message saying app usage blocked. When attempting to enter hours on the desktop version, my punches show as "Unvalidated" and my employer can't approve them, nor can either one of us edit them. The platform works nothing like the training videos, I wouldn't waste your time watching them. Thanks Acumen and DCI for taking a terrible system and making it worse... Can we just just go back to the fax days? Or snail mail? Or carrier pigeon? I think pigeons would probably be more efficient and less of a headache.

Update: After about 90min the "Unvalidated" punches finally turned to "pending" and were able to be verified and approved, but not until after my employer and I were up until 1am trying to figure out what's what.

Developer Response ,

Hello, we are sorry that your agency did not seem to send you timely instructions. The reason you can only use 1 environment & not the other is to prevent fraud that the government is requiring all agencies to use EVV by 1/1/19 called the 21st Century Cures Act. If you choose which environment you can work best from then do that and have your agencys call center unblock you from the other. Then, either environment will work.

Overall system

I have read through most of the reviews and a lot of what people are complaining about, has nothing to do with the app and everything to do with their employers set up of the system. My employer took time to train all of us from the help center on the dci desk top version. This was very very helpful to see just how to use it properly. Most error messages are there because the employers need to set up the clients for me or update their plan dates for me. I would recommend calling your managers for help before thinking it’s just the app. I hope this helps all of you!