Time4Care 4+

Not sure

I have mixed feelings about this app. I’ve only had it for a little over a week and, besides getting used to using it after three years of a different means of login, I’ve run into two separate problems just today. It wouldn’t allow me to log out when I needed to and because of this, I was not able to log back in after my approved break without manually applying for the time long after I had returned to my shift. I also noticed that there was a gps discrepancy that was impossible as it changed my location multiple times within minutes while I was stationary. I took pictures of my location as confirmation of where I was, but the app had been buggy enough today alone to cause me concern. Hope these problems don’t stick around long.

Awful!

I had no issues with this app when I was allowed to manually enter my time. Since the update, I’ve had nothing but trouble. I’ve uninstalled and reinstalled it, I’ve made sure everything is updated on the app, on my phone, WiFi, you name it. It constantly freezes and won’t let me clock in or out, I have to restart the app multiple times before it will work right. As of right now it shows today’s hours and that is it. It’s not showing any of my previous time from the rest of this week or even weeks before that I’ve already been paid for. It constantly glitches and freezes and loses hours. And good luck speaking to customer service. I can think of at least 10 times I’ve called them and only one time have I ever spoke to an actual person. Why bother calling to report app failures when you never get to talk to a person to tell them the problem? This app is junk and if you’re going to require that I use it, you need to fix it! Also it won’t let me choose zero stars or you wouldn’t even get one star from me.

Developer Response ,

Hi, thanks for the review. If you are still experiencing these issues, please email your specific issues and information to ppl_cs_evv@pcgus.com and they can further assist you. Thanks again for the review.

Absolutely horrible!

The update is even WORSE than the original! I am not getting paid for the past two weeks because the app did not load my hours for the EOR to approve! It only showed the sick time I logged.

This is by far the worst app ever made for attendant care. It rarely lets me clock in or out, it is not accurate with location tracking. Which is concerning to me, why does an app need to track my location!? Definitely does not make me feel safe. Why replace the online timesheet documentation with something as terrible as this! At least online I had zero problems documenting my times and not to mention keeping track of them. It’s kept me clocked in for several 12hour shifts which I did not work and had to go back to edit then EXPLAIN myself? This app was definitely not ready to be launched and it’s truly awful to force attendants to use this when it’s clearly not capable of working the way it’s supposed too.