HHAeXchange

Name: HHAeXchange
Rating: 3 (1892 reviews)
Author: Homecare Software Solutions, LLC

Caregiver Mobile App

Only for iPhone

Free

1.9K Ratings
Ages

16+
Years
Category

Business
Developer

Homecare Software Solutions, LLC
Language

EN
+ 22 More
Size

40.1
MB

iPhone

The caregiver app for all HHAeXchange users. Not applicable to Texas, Illinois, or Massachusetts. The HHAeXchange Mobile App empowers caregivers with an easy-to-use app to clock-in and out right from their smartphone. Seamlessly connected to their agency and available in multiple languages, the Mobile App allows caregivers to view their schedules, get directions to the patient’s home, clock in and out, communicate with their agency, and accept new cases – all while on-the-go. -- Electronic Visit Verification (EVV): Clock-In and Clock-Out with the simple tap of a button. Whether the visit occurs in the home, or out in the community, HHAeXchange will verify the start of the visit by matching an approved patient address to the clock-in GPS coordinates. -- Scheduling: See your scheduled visits in real-time. View patient info like demographics, plan of care tasks specific to the patient, and directions to the patient’s home. -- Case Broadcasting: Get immediate notifications when a shift becomes available and request or reject it on the spot. -- Visit Notes: Easily add comprehensive visit notes, including text, image, and/or recorded audio. -- Messaging: Communicate with your agency in real-time through the App’s Message Center. Disclaimer: The HHAeXchange Mobile Application requires an active internet connection (3G, 4G, or WiFi).

Ratings & Reviews

3.0

out of 5

1.9K Ratings

Kind of flustered
04/21/2021

jujunzsgd
Works really good for me. How ever i do wish that we could put in for time correction through the app that allows clients to sign off on the time corrections. I usually clock in once I’ve gotten in the door. However there are times that as soon as i walk in I’m need by the client and will forget to clock in until it’s about time to go. Witch means a trip across town to the office to get a paper form. Back to the clients house then back into the office in a timely manner for bill. It would really make things more convenient corrections and my life a whole lot easier plus save me on gas
Kind of flustered
04/21/2021

jujunzsgd

Works really good for me. How ever i do wish that we could put in for time correction through the app that allows clients to sign off on the time corrections. I usually clock in once I’ve gotten in the door. However there are times that as soon as i walk in I’m need by the client and will forget to clock in until it’s about time to go. Witch means a trip across town to the office to get a paper form. Back to the clients house then back into the office in a timely manner for bill. It would really make things more convenient corrections and my life a whole lot easier plus save me on gas
One of the worst apps I've ever used.
10/06/2023

Amber130490
Most apps have issues at some point and that's totally understandable. However this one has had issues from the beginning and it's never been fixed. To start off, when I got a new phone I was no longer able to clock in via Today's Schedule section. I was having to call in to clock in daily. After some playing around on the app I found that I could go to the visits section to select the visit date from that list to clock in and out that way. But even that way isn't reliable. There's at least 3/4 times a month I'll get an error message and am unable to clock in/out. Our agency has really gotten on to all employees about clocking in and out and doing so on time but we can rarely do anything about it with this app. And fyi, agencies are losing money in some instances. When we can't clock in or out or if the agency has to clock is in/out too many times, they won't get paid for those hours. And for reference I have the iPhone 14 pro max which is now a year old. I really thought that by now the app developers would have fixed the issue with being unable to access today's schedule on it. But even before the switch I still had these issues at times but just got worse after I got the new phone. So beware if you're buying a new phone and transferring to it. It most definitely will not be a seamless transfer and will cause you more trouble than it's worth.
One of the worst apps I've ever used.
10/06/2023

Amber130490

Most apps have issues at some point and that's totally understandable. However this one has had issues from the beginning and it's never been fixed. To start off, when I got a new phone I was no longer able to clock in via Today's Schedule section. I was having to call in to clock in daily. After some playing around on the app I found that I could go to the visits section to select the visit date from that list to clock in and out that way. But even that way isn't reliable. There's at least 3/4 times a month I'll get an error message and am unable to clock in/out. Our agency has really gotten on to all employees about clocking in and out and doing so on time but we can rarely do anything about it with this app. And fyi, agencies are losing money in some instances. When we can't clock in or out or if the agency has to clock is in/out too many times, they won't get paid for those hours. And for reference I have the iPhone 14 pro max which is now a year old. I really thought that by now the app developers would have fixed the issue with being unable to access today's schedule on it. But even before the switch I still had these issues at times but just got worse after I got the new phone. So beware if you're buying a new phone and transferring to it. It most definitely will not be a seamless transfer and will cause you more trouble than it's worth.
Do not recommend!
Jan 21

grattanhailey
John the vice president of HHA whom wanted to meet with us. As previously mentioned he had let us know both Emma and Courtney were no longer apart of HHA anymore. Fast forward to today, we met with John. His solution was to walk through billing again while he supervised. We declined because once again, they is no other way provided to bill but the one way they taught us which is incorrect per our states billing guidelines. We were very discouraged from this meeting today. He hadn’t taken the time to review the materials pertaining to our meeting. He let us know a full refund would most likely not be possible as their “2023 books are closed” he also asked us why we didn’t reach out before hand and we stated we have been trying to we have a total of 61 emails that were never responded to, in addition to support tickets going unanswered. It’s not like you can pick up the phone and call anyone for help either. The lack of competency, accountability and transparency this company has is incredibly concerning and I would highly recommend a different EVV vendor. There is a lot of information I left out to keep this shorter as it’s an App review.
Do not recommend!
Jan 21

grattanhailey

John the vice president of HHA whom wanted to meet with us. As previously mentioned he had let us know both Emma and Courtney were no longer apart of HHA anymore. Fast forward to today, we met with John. His solution was to walk through billing again while he supervised. We declined because once again, they is no other way provided to bill but the one way they taught us which is incorrect per our states billing guidelines. We were very discouraged from this meeting today. He hadn’t taken the time to review the materials pertaining to our meeting. He let us know a full refund would most likely not be possible as their “2023 books are closed” he also asked us why we didn’t reach out before hand and we stated we have been trying to we have a total of 61 emails that were never responded to, in addition to support tickets going unanswered. It’s not like you can pick up the phone and call anyone for help either. The lack of competency, accountability and transparency this company has is incredibly concerning and I would highly recommend a different EVV vendor. There is a lot of information I left out to keep this shorter as it’s an App review.
The worst ever app
May 20

Great app & store
I don’t know how to start, in 8!years doing this job I never used a application like this. My agency changed because the old one was giving some problems but this one is worst. Even if you are in the client house the gps doesn’t work sometimes. If you are not connected to stable network doesn’t work, mean clients wifi internet house. I had to ask client her wifi password and you and me knows no all the clients have internet and not all clients feel comfortable with that. But for the agency they don’t really care. The app freezes a lot, even sometimes block your phone signal when you use, and all the time said you don’t have internet. Im considering it get a hotspot just because of that or change agency because is frustrating and isn’t a live to be in this situation just because they purchased a company like this. Because every problem affects your paycheck and also you are constantly being called the agency just bear the malfunction or this app.
The worst ever app
May 20

Great app & store

I don’t know how to start, in 8!years doing this job I never used a application like this. My agency changed because the old one was giving some problems but this one is worst. Even if you are in the client house the gps doesn’t work sometimes. If you are not connected to stable network doesn’t work, mean clients wifi internet house. I had to ask client her wifi password and you and me knows no all the clients have internet and not all clients feel comfortable with that. But for the agency they don’t really care. The app freezes a lot, even sometimes block your phone signal when you use, and all the time said you don’t have internet. Im considering it get a hotspot just because of that or change agency because is frustrating and isn’t a live to be in this situation just because they purchased a company like this. Because every problem affects your paycheck and also you are constantly being called the agency just bear the malfunction or this app.

This update includes messaging feature updates, performance improvements, security enhancements, and minor bug fixes to keep your experience running smoothly.