HHAeXchange 17+

Caregiver Mobile App

Homecare Software Solutions, LLC

    • 3.0 • 1.5K Ratings
    • Free

iPhone Screenshots

Description

The caregiver app for all HHAeXchange users. Not applicable to Texas, Illinois, or Massachusetts.

The HHAeXchange Mobile App empowers caregivers with an easy-to-use app to clock-in and out right from their smartphone.

Seamlessly connected to their agency and available in multiple languages, the Mobile App allows caregivers to view their schedules, get directions to the patient’s home, clock in and out, communicate with their agency, and accept new cases – all while on-the-go.

-- Electronic Visit Verification (EVV): Clock-In and Clock-Out with the simple tap of a button. Whether the visit occurs in the home, or out in the community, HHAeXchange will verify the start of the visit by matching an approved patient address to the clock-in GPS coordinates.
-- Scheduling: See your scheduled visits in real-time. View patient info like demographics, plan of care tasks specific to the patient, and directions to the patient’s home.
-- Case Broadcasting: Get immediate notifications when a shift becomes available and request or reject it on the spot.
-- Visit Notes: Easily add comprehensive visit notes, including text, image, and/or recorded audio.
-- Messaging: Communicate with your agency in real-time through the App’s Message Center.

Disclaimer: The HHAeXchange Mobile Application requires an active internet connection (3G, 4G, or WiFi).

What’s New

Version 23.10.02

Bug fixes and performance improvements.

Ratings and Reviews

3.0 out of 5
1.5K Ratings

1.5K Ratings

jujunzsgd ,

Kind of flustered

Works really good for me. How ever i do wish that we could put in for time correction through the app that allows clients to sign off on the time corrections. I usually clock in once I’ve gotten in the door. However there are times that as soon as i walk in I’m need by the client and will forget to clock in until it’s about time to go. Witch means a trip across town to the office to get a paper form. Back to the clients house then back into the office in a timely manner for bill. It would really make things more convenient corrections and my life a whole lot easier plus save me on gas

Amber130490 ,

One of the worst apps I've ever used.

Most apps have issues at some point and that's totally understandable. However this one has had issues from the beginning and it's never been fixed. To start off, when I got a new phone I was no longer able to clock in via Today's Schedule section. I was having to call in to clock in daily. After some playing around on the app I found that I could go to the visits section to select the visit date from that list to clock in and out that way. But even that way isn't reliable. There's at least 3/4 times a month I'll get an error message and am unable to clock in/out. Our agency has really gotten on to all employees about clocking in and out and doing so on time but we can rarely do anything about it with this app. And fyi, agencies are losing money in some instances. When we can't clock in or out or if the agency has to clock is in/out too many times, they won't get paid for those hours. And for reference I have the iPhone 14 pro max which is now a year old. I really thought that by now the app developers would have fixed the issue with being unable to access today's schedule on it. But even before the switch I still had these issues at times but just got worse after I got the new phone. So beware if you're buying a new phone and transferring to it. It most definitely will not be a seamless transfer and will cause you more trouble than it's worth.

Brittible ,

Kind of buggy

The last two visits I clocked in when arriving and when I clocked out, it showed I never clocked in and called my clock-out an unconfirmed visit, this is making me very anxious. Also the GPS function is spotty. Sometimes I cannot clock out because no matter where I stand it won’t even give the option to check with GPS, it will have it grayed out and not clickable instead of blue and clickable. Signing in and out won’t help, if it doesn’t want to work, it won’t work. Very frustrating when you’ve been on the job a long day and you’re fiddling around with this and end up having to stay longer. Not the worst app, when it works it’s wonderful and I prefer it to calling in and entering all the codes. Hope these issues get resolved soon!

App Privacy

The developer, Homecare Software Solutions, LLC, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Not Collected

The developer does not collect any data from this app.

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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