Della‪+‬ 4+

Greatly Improved App

New App is great. Only thing I can think of would be the ability to save a schedule, so you can easily get rid of it if you won’t be home for a few days then add it back when you get home, especially if it is a complicated schedule.

Do your research

After reading all these reviews many 1 star many 5 star and looking at the developer info I've come to the conclusion that the developer has nothing to do with the product. The app is so conflicted and confusing. Connecting to the network is ridiculously difficult. When it is connected it just does random tasks. I just uninstalled and am going to try it again. I just read one that said after the latest update the app doesn't even work. Great. There is NO customer support. Anywhere. Through Della or the developers. The faqs are obviously written by the developers and have nothing to do with real world troubleshooting. I will say that this unit has an excellent cooling system. The fact that it doesn't have a real thermostat is a little setback but I'm home most of the day. If you're gone during the day you have to set schedules that are not consistent. Nor can you remove a schedule. Terrible app. Terrible development team. The remote? Same issues. You can't even set a schedule with the app. There is obviously no connection between the manufacturer and the app developer or this wouldn't be this terrible. Except that they are in the same country. Go figure.

App doesn’t work properly

I highly suggest you look for a different company if you’re going to be purchasing a mini split. At first I thought everything was working, you set the temp you want and the a/c comes on great. But then you realize that while it did get down to that temperature it never shuts off the compressor, so why does the app even ask what temp you want? So after that I start playing with the remote to see if I’m able to set it there, well as soon as I turned it off and on with the remote the app now no longer works and is just a white screen. The power on and off works but that’s it. Terrible app, terrible device, and what’s worse is there’s no customer service or documentation to go to. You get what you paid for, lesson learned albeit an expensive one.

Developer Response ,

I wanted to apologize for your experience with this order and for the inconvenience caused to you. I definitely understand how disappointing this has been and assure you we will do our best to assist you. Kindly contact us at manufacturer@dellahome.com to furthur assist you. Thank you.