Depop | Buy & Sell Clothing 12+

I’ve been selling on here for over 2 years now and this is my poor experience. The app keeps crashing every time I try to check my notifications or even if I’m sharing my own listings. App tends to freeze and then close, super frustrating please fix this. I also want to complain about the scammers on your platform you never seem to care about. The customer service is awful I keep getting my listings deleted because they are too much of a great quality and Depop automatically assumes I stole and re-listed stock photos. Also if you have any issue they take MONTHS to solve it let alone solve your issue. I had to wait over a year to get some fees reimbursed after I did a refund for a few customers. I suggest trying another selling platform like vinted, ebay, poshmark, tradesy, Shopify and so on. I’m a top rated plus seller and to be honest Depop needs a lot of improvements. I’ve also had accounts steal my photos and Depop did nothing about it even after bringing up my issue to customer care. They tend to favor big shops even if they are not following guidelines. That is the honest truth as to why I don’t even try to sell anymore on this platform. Scammers are also everywhere be cautious if you sell designer or high priced items they tend to send messages trying to scam sellers but Depop does nothing about it.

Thank you for taking the time out to leave us a review, and expressing your frustrations. We're really sorry that you feel this way.

We're keen to get the technical issues resolved for you, so if you haven't already then please drop us a line via this link and provide us with a screenshot/recording so we can escalate this to the tech team - bit.ly/depoprequest.

We moderate the platform 24/7 and once a 'scammer' has been uncovered, or reported, to us we take every action to remove them from the platform. We must stress though that there is a difference between a 'scammer' and a user (whether that's buyer or seller) or has purely made a mistake, and if that's the case then it's only fair we give them the opportunity to resolve the issue. If they repeatedly break them terms though they of course are removed from the platform to protect the community.

We're sorry to hear that your listings are repeatedly removed. They must look so good! We'll always rectify this, should the images belong to you, and we make notes on users accounts so this doesn't happen again.

We're unsure why your fees took so long to be refunded. Reporting that you need your fees refunded is a fairly standard and instant practice here at Depop. If you're now using Depop Payments your fees are instantly refunded when you hit that 'refund' button.

If it's reported to us that your photos have been stolen we ask you to provide proof, once we've received that proof we take action in removing the listings from the users account. If you feel that we haven't responded to this appropriately then do please follow up so this can be escalated.

Once again, we're sorry you're not currently enjoying using Depop. If you'd like to follow up to this then please reach out to us at bit.ly/depoprequest and we'll be happy to discuss these frustrations with you.

Team Depop

I appreciate the overall concept and certain aspects of Depop because I can conveniently make money off used clothes and also develop a clothing brand of my own , but there are a couple of features I would love to see Depop revamp/implement. First , I get it that sellers probably shouldn’t be notified which particular potential buyers have bagged their items so they won’t pressure the buyer into making that purchase , but it would be very helpful for sellers to get an idea of what time range the buyer added said item to their cart so we can make offers to users who liked that item(s) throughout the time range. Secondly, Depop could have a little tiny section maybe just a small corner of the home page that tells you which times in your time zone generate the most overall Depop activity. Going a step further, eventually the technology could improve to share the activity of users surrounding particular styles of items which you are selling. Lastly, I feel Depop should allow more leniency to sellers and rid the site of the “seller usually ships in ___ days” section of the bio. As a seller of both second hand and custom pieces, a second hand piece takes thirty minutes to assemble and drop off at the post office , whereas a cusom piece can take multiple days to perfect and ship out. Bc of the large difference in time I do not think it is fair for the ship time to account for only the longest amount of time.

Thank you for your feedback. We love hearing about what we can do to improve Depop for our Community. When you succeed, we succeed. We’ll be sure to pass this onto our Product team, keep an eye out for future App updates.

Team Depop

I sold with Depop for about 6 years and have had no issues with the app up until recently. My PayPal disconnected from my Depop account so I could no longer make purchases or sales. I tried multiple times to reconnect the accounts but in the end couldn’t. At least on my end. This caused me to use other methods for payment means. I only made two transactions with other Depop accounts (who were also dealing with the same PayPal issue). Less than a few weeks pass and Depop suspends my account indefinitely. The emails I received explained that there had sent me many warnings which they did not and when I tried to explain this they defended themselves and said that their decision would not change. This has happened to many Depop stores. I had read under their one of Depop’s twitter page posts that a girl’s store was suspended for bullying when one of her buyers called her a racial slur. She provided screenshots as evidence and they never gave her account back. Depop needs to open up the payment options and allow users to dispute suspensions if the seller has proof and Depop should HONOR it. PayPal is a very buggy website and does not work for everyone. Instead of punishing the stores that are honest and true they should focus on better means for transactions, policies, and dispute customer service needs.

Hey, we’re sorry to hear your experience hasn't gone to plan. In order to keep our Community safe, all decisions made to suspend users and items are taken after deep investigation and consideration. If you feel this is unfair, just drop us a reply in the original email thread. We’re always happy to take a second look.

Team Depop