PacSun 4+

The app navigation is mediocre. when i went to do online shopping pacsun is the only app that i prefer to browse on the website instead of the app mostly because the navigation isn’t neat and organized. For example, if I were to open the app and look into the women’s section, some items from mens show up in the top results like mens jean or shirts. Not only that, but the sort menu to filter out exactly what category just seems messy to me. I prefer to go into the women section, have another menu displayed of what category I would like to see and could display an “View all tops” or “View all mom jeans” along with being able to narrowing down the categories easier.

Another complaint I have is when you sort into categories, all items that are “unavailable” show up and they are mostly items that are discounted. It’s annoying to see a cute top and click on the item and favorite it only for it to say it’s unavailable :/ if there’s items unavailable? why show them in the results ??? if there was an option to have an “email me when restock” would make sense to show these items, but if that email option isn’t there then why show the unavailable items ??? make it make sense :/

let me start off by saying i absolutely love pacsun, it’s one of my favorite stores, might even actually be my favorite. i’ve gotten a lot of things from pacsun, and in-store theres never a problem. however, both the app and the website have some issues that are very frustrating for me. on the app, it won’t let me favorite or “heart” any of the items at all. i’ve been using it for a long time and it used to let me only do a few, but now it will not let me do this at all. recently, almost every time i’ve used the app i’ve had a problem checking out. a lot of times a sale won’t apply (that’s been advertised on the opening page of the app) and even more than that it will let me put items in my cart, and then as soon as i go to check out it will say they are out of stock. i know that they didn’t just run out because i tried to take them out of my cart and put them back in multiple times and it always says the product is unavailable. for example today i wanted to use the buy one get one free which is very limited time, and went to the shorts. i had about 4 or 5 pairs of shorts that the app let me put into my bag and none of them were available. the same thing happened when i tried on the website. these problems have been occurring for a while, i LOVE this store the app and website just need some fixes and they have for a while:(

The clothing is stylish and quality BUT, as a huge clothing company I would expect you guys to have better reign on your app. It’s glitchy constantly and screens freeze, it won’t let me sign in most of the time, and one time it actually straight up just showed the JavaScript for the page instead of the actual page—way too many glitches for a big company like you guys. Fix your dam app please. Many would appreciate… also, the fact that you guys don’t make the projected delivery date more accessible in update emails/when tracking your order is counterintuitive. Only logical that people would want a rough estimate. Granted, it IS shown in some places but as I recall it’s way less accessible than most other online ordering apps. Overall I like your brand but think you guys can do better. You’re PACSUN. surely with the income you guys are getting you can afford to pay someone to fix this app, which would improve customers’ experience with the brand as well. Come on guys. TLDR: Clothes are great but app is glitchy. PacSun can do better