Backline+

Name: Backline+
Rating: 2.5 (31 reviews)
Author: Diagnotes Inc

Healthcare collaboration

Free

31 Ratings
Ages

4+
Years
Category

Medical
Developer

Diagnotes Inc
Language

EN
English
Size

126.1
MB

Intelligent Workflow Management & Collaboration for Healthcare Professionals Backline+ is a cloud-based platform delivering real-time collaboration, workflow automation and secure messaging for the healthcare industry. Designed for healthcare professionals, Backline+'s HIPAA-compliant clinical collaboration platform intuitively mirrors the workflow, collaboration and communication needs of clinicians and administrative staff and delivers them in one, easy-to-use integrated experience. Deployed in healthcare systems across the US, Backline+ has become a platform of choice for hospitals and health systems wanting to go beyond secure messaging and embrace the efficiencies that come with real-time collaboration and workflow automation. • Designed by healthcare professionals for healthcare professionals • Centralizes all communications in one HIPAA-compliant hub • Virtual patient rooms for ultimate care team collaboration With the Backline+ platform, you can: • Increase Profitability • Improve Productivity • Increase Clinician and Patient Satisfaction • Decrease Re-admittance Rates

Ratings & Reviews

2.5

out of 5

31 Ratings

One benefit
05/08/2021

insidiousmd
The real benefit of why we are forced to use this product is because of HIPAA. Otherwise it tries to recreate what you can already do with your phone. Making a phone call uses data through the app. It would be better to call using minutes with a masked phone number. Label the audio call as audio, most people get scared that it’s labeled video. Pictures, video already on our phones. It would be nice to markup photos in the app. The texts are too small, especially when the phone is mounted in a car. There is no easy one button call back with an extension. Again our number should be masked and be a phone call. The rooms, paging system are ok but they are solving a problem we didn’t have. There should be a read receipt so people don’t have to respond “ok,” “got it,” “thanks” and the phone keeps notifying of a new message.
One benefit
05/08/2021

insidiousmd

The real benefit of why we are forced to use this product is because of HIPAA. Otherwise it tries to recreate what you can already do with your phone. Making a phone call uses data through the app. It would be better to call using minutes with a masked phone number. Label the audio call as audio, most people get scared that it’s labeled video. Pictures, video already on our phones. It would be nice to markup photos in the app. The texts are too small, especially when the phone is mounted in a car. There is no easy one button call back with an extension. Again our number should be masked and be a phone call. The rooms, paging system are ok but they are solving a problem we didn’t have. There should be a read receipt so people don’t have to respond “ok,” “got it,” “thanks” and the phone keeps notifying of a new message.
Needs some calendar help
03/27/2021

Obie44
This platform is used by our network for scheduling providers. Calendar viewing leaves much to be desired. It is difficult to follow multiple people on a given day. In the iOS version you can only look one day into the future - pretty abysmal. I’m only using the app because I’m forced to use it. Until it is updated and bolstered especially in the scheduling arena - would suggest choosing another platform even if it requires paying for it.
Needs some calendar help
03/27/2021

Obie44

This platform is used by our network for scheduling providers. Calendar viewing leaves much to be desired. It is difficult to follow multiple people on a given day. In the iOS version you can only look one day into the future - pretty abysmal. I’m only using the app because I’m forced to use it. Until it is updated and bolstered especially in the scheduling arena - would suggest choosing another platform even if it requires paying for it.
Little bit of everything
12/21/2023

Kaitlyn2295
Very easy to learn interface which is appreciated intern year when you learn 100 new technologies. Would love the ability to make phone calls. Some features are built in HIPAA violations. Adding people to chats shows info about old shared patients with consultants even months ago. It sometimes even combines 2 unrelated chats. Otherwise the most seamless transition of all the grinds I’ve learned
Little bit of everything
12/21/2023

Kaitlyn2295

Very easy to learn interface which is appreciated intern year when you learn 100 new technologies. Would love the ability to make phone calls. Some features are built in HIPAA violations. Adding people to chats shows info about old shared patients with consultants even months ago. It sometimes even combines 2 unrelated chats. Otherwise the most seamless transition of all the grinds I’ve learned
Notifications won’t go away
05/23/2019

Tired of multiple downloads
First time this has happened, but it looks like I have two unread conversations when all are completed. Active discussions have been cleared out and still I see the notification.

Developer Response
Thank you for sharing this feedback and we apologize for the frustrating experience. It does sound like we will be able to help you with this problem, with the current version of Diagnotes. Please feel free to reach out to us at support@diagnotes.com and mention this comment, so we can more specifically address your issue.
Notifications won’t go away
05/23/2019

Tired of multiple downloads

First time this has happened, but it looks like I have two unread conversations when all are completed. Active discussions have been cleared out and still I see the notification.
Developer Response 02/17/2020
Thank you for sharing this feedback and we apologize for the frustrating experience. It does sound like we will be able to help you with this problem, with the current version of Diagnotes. Please feel free to reach out to us at support@diagnotes.com and mention this comment, so we can more specifically address your issue.

Backline+ is regularly updated with new capabilities while further simplifying the user experience, making it both more effective and more intuitive to use. Latest updates: • General improvements and less-visible fixes Question or Suggestions? Contact us at support@backlinehealth.com

Version 6.39.1

12/24/2025

Data Linked to You

The following data may be collected and linked to your identity:
- Contact Info
- Identifiers
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data
- Diagnostics

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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Ratings & Reviews

What’s New

Version 6.39.1

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Data Linked to You

Data Not Linked to You

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