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Backline | Telehealth, Secure Messaging, and Care Collaboration

Backline is an award-winning clinical communication platform that gives healthcare providers, patients, caregivers, and external clinicians a simple, secure way to share health information in real-time.

Start telehealth visits and remote assessments with patients on-demand. Collaborate with the care team via secure chat. Send and receive HIPAA-compliant messages, images, files, forms, notifications, reminders, and more – all from your phone or mobile device!

Backline streamlines communication across the care community including:

Between Clinicians and Patients:
- Start telehealth consultations and automatically document the encounter
- Send secure messages to patients before procedures and follow-up after treatment
- Contact patients with caller ID masking to maintain your privacy

Between Care Team Members:
- Enable patient-centered group chats to connect all members of the care team

- Expedite clinical workflows with automated notifications and alerts
- Quickly distribute documents and gather e-signatures to save time

Between Organizations:
- Cross-org messaging connects siloed providers, health systems, and practices
- Eliminate time-consuming phone calls and cumbersome faxing between facilities
- Share summarized CCD documents with supporting clinicians like PCPs

Plus, Backline can be tailored to meet your needs through our Solution Packages, including Backline for Case Management, EMS, Hospice, Behavioral Health, Pharmacy, Payors, and more.

Download Backline to get started!

More about Backline for Telehealth:
Backline makes telehealth quick and easy.

Through Backline, clinicians can initiate video chat sessions and secure text threads to share information with patients at home in real-time.

You get unlimited use with an annual subscription vs. other offerings that charge a fee for each session which often discourages use for many types of patient visits.

There’s no registration process for patients or app for them to download. A simple text from the provider using Backline goes straight to the patient’s mobile phone to initiate a secure, HIPAA-compliant virtual visit.

Our video chat is automatically dated and time-stamped from the start and end of the call. Providers can take this information and add their CPT codes for reimbursement; it is that easy.

Backline is an easy-to-use clinical communication platform with care collaboration features you won’t find in other telemedicine offerings.

Not only can you do virtual visits, but streamline the communication and documentation surrounding them.

With secure texting, file sharing, and integration with eForms platform built-in, Backline gives you everything you need to collaborate with patients now while giving you the tools to improve clinical communication between your staff, patients, family members, and external providers in the future.

Download Backline to get started with telehealth today.

What’s New

Version 6.3.0

-- Bug Fixes

Ratings and Reviews

4.4 out of 5
35 Ratings

35 Ratings

Doc_Note ,

Telehealth during Coronavirus - Quickly

Awesome app.
Was able to get my practice up and running to see patients via video visits within 20 minutes.
The implementation is lightweight and simple and for the patient they don’t even need an app - it launches secure web session directly from the text message notification.

Also does awesome at secure communication and texting to keep things secure and complaint.

5 stars indeed in this time of need.

Beyond poor ,

Horrible updates

This program has been great for our company until the latest couple updates. We now get ‘reminder’ notifications immediately after the initial notification, which may be helpful if it took place later on, but is useless and irritating right after the first. Please fix this!!!

Developer Response ,

Thank you for the feedback. We implemented the “repeat” reminder based on customer requests; however, we are able to turn off the repeat reminder for your organization if you do not want this feature enabled. Please contact your account manager with this request, and we will take care of it.

Thank you again!

RyanB1483 ,

Helpful During Crisis

This is a powerful solution physicians can use during this time of crisis. Easily communicate with patients


DrFirst.com, Inc
59 MB

Requires iOS 11.2 or later. Compatible with iPhone, iPad, and iPod touch.



Age Rating


  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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