DICK’S Sporting Goods 4+

I have many days that do not sync with the iPhone health app ,those days are lost there’s no way to get back them back even though my iPhone health app says i did the miles .so pretty much keep wasting my time checking the gimmicky points program
Also cannot make pic big to see a product you want to buy ? Every where on earth the pic can be enlarged. But not here
But I did get my order in a somewhat timely manner . And it was correct and not damaged .

TLDR: The infrastructure of the app just seems to have been made by unqualified people.

I signed up for an account in person, while making the before mentioned purchase, and the next time I went in I asked to exchange the points for a discount the cashier said he couldn’t do anything on his end. No big deal, I try to log into my account to activate the reward myself, just to be told I don’t have an account. I went back in and had my email linked to my phone number just to be told I still don’t have an account!

Here’s some strategies that other companies use to make sure things like this don’t happen:

1. Only 1 account can be linked to 1 phone number. That’s just logic.

2. Log in using a phone number, not email. This is safe for the consumer and the store, and cuts down on confusion with multiple accounts and would cut down on inactive accounts

3. Be able to have cashiers active rewards. It might seem like an easy way for scammers to steal points, but considering that you have to spend 300 dollars to just get 10 dollars off your next purchase, there won’t be a whole lot of rewards worth using if you already have enough to afford getting the points in the first place

I hope this constructive criticism is helpful for you guys!

Extraordinarily frustrating when searching on the app to find items or related items. Certain search specific searches brought up items that I couldn’t figure out and plausible link. When looking for an item I had to go out of the app and use google search to locate the item or save it as a favorite. If it hadn’t been trying to spend a gift card I would have used another store. The items I purchased have constant changes in arrival dates and the three items didn’t ship together. I’ve made several purchases this week and none of them have had issues like this. Part of that is out of the stores hands but other apps/sites update the tracking info to match the carrier. Overall annoying purchase experience. Will stick to in store or non mobile if I have to purchase from dicks again.