DISH Anywhere 12+

The previous version was so much better than the current version. Gone are the abilities to do the simple things like changing the channel, looking at the guide and then every time you want change the channel, you have to go back to the guide where it starts you all the way back to the 1st channel. Can’t look at the guide at the same time the live tv window is active, you have to close all the way out, then its back to the 1st channel all over again. The app frequently crashes,then you have to try to relaunch the app, the app says its already in use, which obviously it’s not. Resolution is also spotty, shifts from HD to SD spontaneously, as well. Lastly, the buttons are so small, when you try to use them the proximity to other function buttons creates problems trying to touch the correct ones. The selection buttons at the bottom of the screen are so close to the edge you have too use the Apple Pencil just to get them to actuate their function.

I can’t believe this version was actually released, the previous version was practically flawless, I’m so disappointed that I’m forced to use this version.

Thank you for your feedback. We are always looking for ways on how to improve. We will share this with our team for review and consideration. If you continue to experience any issues, please chat in by visiting us on Facebook via Facebook Messenger at https://www.facebook.com/DISH/# and Twitter @DISH_answers.

I used the “Old” app with my 722k receiver and had no issues, until YOU decided for me that I must upgrade to the Hopper to use it. So I did upgrade and installed the New App on my iPhone. A very sad sad application. I have no problems watching my recordings while I am on the road. The problem is with watching Live Tv. The guide that pops up only has a few channels on it. So I delete app and reinstall, all channels are now there. Now I click on channel I want to view and it is not Live Tv, but some sort of a recorded loop. Shut it down and restarted, same result. Got frustrated and quit. Next day restarted app, now I have only a few channels again in my guide. Uninstalled and reinstalled again, all of my channels are back. I can actually watch Live Tv now, however I am at home and do not need to watch on my iPhone. There are no issues with my home network and I have more than enough Mbps to power my Hopper when I am not at home. While on the road I have full bars and great Wifi. Have you ever thought about using dedicated servers for your Dish Anywhere services, instead of my at home receiver. You are behind the power curve on this technology, time to rethink your strategy for the future. In the meantime , for me I guess I will uninstalling and reinstalling the app everyday until you do something about it.

Thank you for taking the time to let us know you are experiencing this issue. We are aware of this problem and are currently working on a solution. In the meantime, logging out and back in has temporary corrected this issue. We are collecting feedback from our customers so that we can resolve it as soon as possible. Can you send us an email at danyprod@dish.com for more information? Thank you!

The old Dish Anywhere app was fantastic! I never had a problem with it, the interface was intuitive and the picture was as good as when watching my tv. This ‘new’ app (it’s not really new anymore) is ridiculous. Anytime I want to use it there are problems— missing recordings, low-quality video or programming that won’t load at all—that I often simply give up trying. I just spent 38 minutes on the phone with Dish because I couldn’t play any recordings (black screen with pause bars in the middle). We solved that issue (yippee?) but the picture is still awful (barely SD and skipping) even though I am three feet from my modem.

I have no idea why Dish had to redesign/engineer the Anywhere app (to crack down on theft?). But for paying Dish customers this is a TOTAL step down from the previous version. And the few times I’ve called for technical help I hear, “We’re working on it”. Great. When’s it going to be done?!?! Because I’m fed up paying for Dish Anywhere and never being able to use it.

Finally, the customer service rep I spoke to was an arrogant jerk who would not listen to me, talked over me and, as a result, the call probably took longer than it needed to. Here’s a news flash—when the customer calls and is explaining the problem it’s usually a good idea to LISTEN as that will speed up the process of solving the issue.

We appreciate your feedback! We do include our Dish Anywhere app for free with your services, but we definitely understand the frustration with these issues. We can certainly look into any issues that come up if you can chat in with us at mydish.com/support/contact, send us a message on Facebook at http://m.me/dish, or send us a Twitter DM @Dish_Answers. You may also email us at danyprod@dish.com for assistance as well. Please be sure to include the issue you are experiencing, your device type, device operation version, and DISH Anywhere version.