DLC Mobile 4+

I was having issues with logging into my account app since getting a new phone. I had to call in today to confirm the email on file. The representative was very helpful and resolved issue with me on the phone. It was nice to have someone walk through it rather than just send you on your own to so it. Good job DLC!!!!

Thank you for your positive feedback! We are happy to hear that our Call Center team was able to resolve your issue and provide you excellent customer service. That is what we strive to provide to our customers everyday.

For 2 weeks Duquesne light has been “updating” through a 2nd party contractor. We were told it was going to be a week and we would be notified of every outage and the duration - we have received NO WARING OR ESTIMATE OF OUTAGE ON THE HOTTEST DAYS OF RHE SUMMER. Our power has been out for EIGHT STRAIGHT HOURS !!!! We have pets, we have groceries, we have people here. No one even had the courtesy to knock on our door to give us warning and it’s 86 degrees in our house. It’s amazing that when your power bill is past due that Duquesne light has no problem emailing, calling and sending you late fees - but when they decide to take your power off FOR 8 STRAIGHT HOURS there is NO COMMUNICATION OR COMPENSATION.

We apologize for the inconvenience you experienced, all our planned outages are communicated to our customers well in advance. We send out calls and letters in the mail so that our customers can prepare. If you have an email address on file we are currently working on getting email notifications as part of the planned outage process for sometime this year, as well. Please email us at mobileapp@duqlight.com with your name, address/account number and username so we can research your account to see when communications were sent to you about your planned outage. Thank you!

I had previously uninstalled the old DLC app and was looking forward to the new and improved app.
It will accept my user name but keeps stating an error in creating a password. I was to receive an email to help me create a new one but alas... nothing!
Can you advise on this matter??

We apologize for the inconvenience, the password reset issues has been recently resolved. If you are still having password reset issues, please email us at mobileapp@duqlight.com with information on the specific error you are receiving as well as your name, address and username and we will help to get your issue resolved. Thank you!