DLC Mobile 4+

Duquesne Light Company

Duquesne Light Company

    • 4.6 • 4.8K Ratings
    • Free

Screenshots

Description

With the DLC mobile app, you can securely access your account, make a payment, or view and report outages in your area - all from the convenience of your mobile device!

• Easily schedule payments, make same-day payments through debit/credit card, manage e-Bill, AutoPay, or Budget Billing.
• View a map of outages in your area, or report an outage at the touch of a button.
• Track your usage to stay up-to-date on your energy consumption.
• Sign up for My Alerts and choose what communications and reminders you would like to receive and how you would like to receive them (voice, text, or email).

What’s New

Version 2.2

Version 2.2 – Includes changes to e-Bill messaging, terms and conditions link and customer feedback as well as minor bug fixes.

Ratings and Reviews

4.6 out of 5
4.8K Ratings

4.8K Ratings

Dprince714 ,

Customer service

I was having issues with logging into my account app since getting a new phone. I had to call in today to confirm the email on file. The representative was very helpful and resolved issue with me on the phone. It was nice to have someone walk through it rather than just send you on your own to so it. Good job DLC!!!!

Developer Response ,

Thank you for your positive feedback! We are happy to hear that our Call Center team was able to resolve your issue and provide you excellent customer service. That is what we strive to provide to our customers everyday.

KELLY3181 ,

Power outage due to maintenance and we were not notified again !!!!

For 2 weeks Duquesne light has been “updating” through a 2nd party contractor. We were told it was going to be a week and we would be notified of every outage and the duration - we have received NO WARING OR ESTIMATE OF OUTAGE ON THE HOTTEST DAYS OF RHE SUMMER. Our power has been out for EIGHT STRAIGHT HOURS !!!! We have pets, we have groceries, we have people here. No one even had the courtesy to knock on our door to give us warning and it’s 86 degrees in our house. It’s amazing that when your power bill is past due that Duquesne light has no problem emailing, calling and sending you late fees - but when they decide to take your power off FOR 8 STRAIGHT HOURS there is NO COMMUNICATION OR COMPENSATION.

Developer Response ,

We apologize for the inconvenience you experienced, all our planned outages are communicated to our customers well in advance. We send out calls and letters in the mail so that our customers can prepare. If you have an email address on file we are currently working on getting email notifications as part of the planned outage process for sometime this year, as well. Please email us at mobileapp@duqlight.com with your name, address/account number and username so we can research your account to see when communications were sent to you about your planned outage. Thank you!

Special nurse ,

Need help with new app!!

I had previously uninstalled the old DLC app and was looking forward to the new and improved app.
It will accept my user name but keeps stating an error in creating a password. I was to receive an email to help me create a new one but alas... nothing!
Can you advise on this matter??

Developer Response ,

We apologize for the inconvenience, the password reset issues has been recently resolved. If you are still having password reset issues, please email us at mobileapp@duqlight.com with information on the specific error you are receiving as well as your name, address and username and we will help to get your issue resolved. Thank you!

App Privacy

The developer, Duquesne Light Company, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.

Data Linked to You

The following data may be collected and linked to your identity:

  • Financial Info
  • Contact Info
  • Identifiers
  • Diagnostics

Data Not Linked to You

The following data may be collected but it is not linked to your identity:

  • Location

Privacy practices may vary, for example, based on the features you use or your age. Learn More

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