DLC Mobile 4+

If you click on View Bill, you can see your bill but when you go to pull down to view Print or Download buttons, you can't see them once the screen bounces back (moves upward), so thus they're not clickable. No one can access the buttons thus they're unusable.

Hello, the current version of the mobile app does not allow users to print nor download through the buttons hidden at the top of the display. Instead, please download and/or print your bill by holding down on the bill and click Save or Share the image.

Overall I have had the app for about 5 years. For the first 4 years I had little to no issues, the app worked as intended and the user interface is easy to navigate. Around August of this year the app would immediately crash when trying to open it. I tried everything (check for updates, phone software updates, uninstall/reinstall, etc) and when I contacted the mobile app support, specified by the replies to previous reviews, I clearly defined the problem stated all required information and their response was to open the app to troubleshoot. I replied stating that the issue is that I can’t open the app. No reply for 3 days so I reached out again to see if there is a resolution, no reply. It has been over a month at this point without contact from support, a resolution to the problem, or any type of software update to fix the issue that many people are having.

We apologize for the inconvenience you are experiencing. Please send an email including your name, account number and service address to mobileapp@duqlight.com so we can address this issue as soon as possible. Thank you.

I set up autopay to pay my bill, the app said everything was set up correctly, my account was entered without issue, and I stopped worrying about my bill knowing autopay would take care of it on time. Later come to find the app did not autopay my bill, resulting in it being past due and potentially subjecting me to a late fee. I got no error message or notification from the app that the autopayment was somehow not working for my account, but it still had not paid the bill over 24 hours past the due date. If I actually get a late fee because the DLC app told me autopay would was successful and then did not give me any kind of error message or anything telling me that it didn't work, I will be incredibly frustrated with this app.

Hello, we apologize for the inconvenience you are experiencing with AutoPay. Can you please send an email to mobileapp@duqlight.com with your name, service address, and account number so our team can resolve the issue?