DLC Mobile 4+
Duquesne Light Company
Duquesne Light Company
-
- Free
Screenshots
Description
With the DLC mobile app, you can securely access your account, make a payment, or view and report outages in your area - all from the convenience of your mobile device!
• Easily schedule payments, enroll in AutoPay, or make same-day payments via Western Union.
• View a map of outages in your area, or report an outage at the touch of a button.
• Track your usage to stay up-to-date on your energy consumption.
• Receive prompt customer service via our built-in “Contact Us” feature.
What’s New
Version 1.31
Version 1.31 – Includes Budget Billing program enrollment features, enhancements to Autopay as well as minor UI and bug fixes.
Ratings and Reviews
Customer service
I was having issues with logging into my account app since getting a new phone. I had to call in today to confirm the email on file. The representative was very helpful and resolved issue with me on the phone. It was nice to have someone walk through it rather than just send you on your own to so it. Good job DLC!!!!
Developer Response ,
Thank you for your positive feedback! We are happy to hear that our Call Center team was able to resolve your issue and provide you excellent customer service. That is what we strive to provide to our customers everyday.
Power outage due to maintenance and we were not notified again !!!!
For 2 weeks Duquesne light has been “updating” through a 2nd party contractor. We were told it was going to be a week and we would be notified of every outage and the duration - we have received NO WARING OR ESTIMATE OF OUTAGE ON THE HOTTEST DAYS OF RHE SUMMER. Our power has been out for EIGHT STRAIGHT HOURS !!!! We have pets, we have groceries, we have people here. No one even had the courtesy to knock on our door to give us warning and it’s 86 degrees in our house. It’s amazing that when your power bill is past due that Duquesne light has no problem emailing, calling and sending you late fees - but when they decide to take your power off FOR 8 STRAIGHT HOURS there is NO COMMUNICATION OR COMPENSATION.
Developer Response ,
We apologize for the inconvenience you experienced, all our planned outages are communicated to our customers well in advance. We send out calls and letters in the mail so that our customers can prepare. If you have an email address on file we are currently working on getting email notifications as part of the planned outage process for sometime this year, as well. Please email us at mobileapp@duqlight.com with your name, address/account number and username so we can research your account to see when communications were sent to you about your planned outage. Thank you!
How did I not know about this?
Like an idiot, I’ve been trying to use the website for years, which isn’t mobile-friendly. The app looks and works great. Usage data could be displayed a little better on the app.
Developer Response ,
Thank you for the positive review! We are happy to hear that the app works well for you, and will forward your feedback to our mobile app development team.
App Privacy
The developer, Duquesne Light Company, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Linked to You
The following data may be collected and linked to your identity:
- Financial Info
- Contact Info
- Identifiers
- Diagnostics
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Location
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Duquesne Light Company
- Size
- 96.1 MB
- Category
- Utilities
- Compatibility
-
- iPhone
- Requires iOS 13.0 or later.
- iPad
- Requires iPadOS 13.0 or later.
- iPod touch
- Requires iOS 13.0 or later.
- Languages
- Age Rating
- 4+
- Copyright
- © Duquesne Light Company
- Price
- Free
Supports
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Family Sharing
With Family Sharing set up, up to six family members can use this app.