Dollar General 12+

Great tool!

Update:
Issue stated before has been fixed. Very happy with app, only issue now is the terrible wifi service in the store. Please make it better. Thanks!

I love this app! You are able to scan items in store and check prices, you can see what coupons (if any) attach to the product in question and you can create a shopping trip list in the app for your next trip! The only problem I have with the app (that I’ve had for months) is that I am not able to set my store as “my store” in the app. The app gives me options on what stores are available but it doesn’t show the store that’s closest to me. I’ve logged in and out and still no change. This becomes troublesome when I need to check prices on items and have to guess if that’s the correct price for my specific store. I’ve emailed support on the app and just received a generic email and never heard back from anyone. Can you look into this and please let me know what’s going on? Otherwise, I’m very happy with Dollar General and the app and will continue shopping there.

The new update is garbage

People have been relentlessly asking for a “clip all” button for your digital coupons. Evidently complaining in the store surveys does nothing so maybe here will work. The new update is slow and glitchy and has made clipping EVEN FREAKING SLOWER and still doesn’t have a clip all button. Trash. Family Dollar is run way better. Right now it says that I have $6 in coupons to clip. However, when I go to clip, it shows none. It loads slow, it constantly glitches out and says try again later. It’s awful and I’m considering taking my business elsewhere where the digital coupons actually work. Like Family Dollar. The entire company is becoming garbage. They don’t respond to complaint emails. They don’t respond to complaints sent through the surveys on the receipts. They don’t respond to the “contact us” on their website, and they don’t respond to phone calls to corporate. This app sent me 36 NOTIFICATIONS IN 20 MINUTES all saying the same thing. I had to file criminal harassment charges on one of their store manager’s because of an incident in one of their stores and STILL no district manager or anyone from corporate will contact me.

And yes, I would like to clip all the coupons available because sometimes there are coupons that I didn’t know were there and I get a surprise at the register with an extra coupon discount. Everyone I know with the app, clips all. However, even a clip all for each category would be better than nothing.

Developer Response ,

Hello. Thank you for your feedback. We are always looking for customer feedback on how to better the mobile application. We will look into potentially adding this feature however at any given time there is over 150+ coupons. Would you want to be able to clip all 150+ coupons or would you perhaps like to be able to clip a specific category or coupons? We would love any additional feedback. Thank you!

Love the coupons when it works!

It hasn’t been very consistent since the first launch of this App. I have missed out on tons of coupons due to the register crashing while it’s trying to go through my coupons to take off. And half the time it doesn’t even take them off. I’m constantly having to go over my receipt right when the cashier hands it to me a I always have items scanning as wrong prices and I’m always over charged. I keep hoping this will get better but it hasn’t. I make sure all my coupons are downloaded at least a day before I use them so that’s not the reason for it. Just very aggravated and I was hoping the system would be fixed by now as there’s been more than ample time to do so. This happens to me in every single different dollar general store I’ve been in and all of the the cashiers express their frustrations about the register. I will continue to use these coupon and keeping watching my receipts even though I shouldn’t have to. I just feel like I’m getting ripped off constantly.

Developer Response ,

Thank you so much for your feedback! We really appreciate your input - we love hearing from our customers because it helps us improve your shopping experience. If you continue to have trouble redeeming offers please send us an email to DGDCP@dollargeneral.com or give us a call at 888-518-3446 so that our team can look into this for you. -Autumn