Dolly: Moving & Delivery Help 4+

I was at Costco and had no clue how I was going to get a huge sectional that was perfect for our den home. One of the employees suggested Dolly. I called the number to get a little more information. It was about 1:30pm on Friday. It would be $77 to take it up a flight of stairs. That was a great price for me to save the hassle of going to U-Haul to get a truck, hiring a day worker (who has no background check and may go by only a nickname) to help me move. Then there’s the joy of refueling the truck and taking it back. The next available time was at 3:30p. I thought it would be the next day because I called so last minute.

The “helper” arrived early which was great. I had no idea how quickly all of this would unfold. I needed to go back home to empty the room a little. Costco allowed me to leave a receipt there so I didn’t need to be present for the helper to take the furniture out. I was home for only about 30 min cleaning frantically and got a call that they were outside with our stuff. It was a husband and wife team who were professional and friendly. She was petite and I was a little skeptical because the furniture was heavy. The two of them knocked it out in impressive fashion.

I would definitely recommend this service to a friend and use them again!

I used Dolly about a year ago when I moved and it worked out great. I suggested it to friends and everything. This time around, I cannot say the same. I booked a Dolly about a week before my move to give them a lot of time to find me movers. Someone accepted within a day and then cancelled the day before. So, I rescheduled for the next day and another dolly picked it up. This time they cancelled 15 minutes before they were supposed to arrive. He even called me to tell me they would be there on time an hour before it was scheduled. When a mover cancels on you you have no way of contacting them since you’re using the app to communicate. I think it’s absurd that Dolly allows their movers to cancel on people 15 minutes before they’re supposed to be there and then proceed to be unable to find a replacement. I used my sick hours to take the afternoon off from work to accommodate my Dolly just to be cancelled on 15 minutes before. Sick leave wasted. We had to be out of our apartment the next day and luckily were able to get family friends to help us since Dolly was unable to find a replacement. I will not be using Dolly again and will be telling my friends I recommended it to use someone else.

I used dolly last year to Move a mattress and it was the perfect experience..
So since I was already impressed, I chose them for my apartment move this year. I booked a month ahead of schedule with 2 helpers and put my mind to rest.
However, on the moving day, dolly was unable to find me helpers so I had to keep calling them.. And the most important thing for you to know is, it doesn't matter if you book ahead of schedule.. How their system works is, they find helpers for you on the day of your move and they have no control over the helpers since the helpers decide whether they accept your dolly or not.

So in my case, I was completely helpless and stressed out on my moving day and dolly customer services kept asking me to push the time of my dolly further away so someone could accept my dolly. I was already a day late and had to be out of my apartment by the end of that day.. I eventually had to pay another professional moving company at the last minute and all the trust and the effort I put into reserving the dolly was completely tarnished. I do not take time to write reviews for apps but since this was a nightmare of a moving day for me, I wanted others to know... Dolly is NOT AT ALL a viable solution for something like an apartment move. And if you want your moving day to be a smooth experience and not a stressful Freudian nightmare, go with another professional moving company. Dolly has a long way to go in that department...