doTERRA Shop 4+

So much potential

This app has had a number of updates but sadly seems to be going backward rather than forward. It’s very difficult to find products. There’s no link to find haircare, the facial line, supplements…etc. So instead of ranting I’d like to make a helpful suggestion that would make this app user friendly especially for those who are new to using it. There are quicks link for respiratory, musculoskeletal, nervous, integumentary, digestion…. Add links on the same page for “skincare, spa, hair care or simply body care”; “nutritional supplements”; “cleaning products”. I think you understand. I have the most recent update and it will take me more time than I have to brows the website for what I’m looking for. The “”Brows All Products” link used to have a link for everything including new products and special offers. Please make it easier to find things. Thank you.

Developer Response ,

Pirate Fairy, we appreciate your feedback and value your experience using the app. If you could please email us at: mobliesupport@doterra.com, we would love to take your feedback and input into consideration.

What Happened?

Every month it seems the app updates are getting worse and worse, not sure if this for only Apple users but I feel like I’m in the stone age with all these horrible updates. They got rid of all the buttons to go shopping with, you have to type in for skin care, hair care, new products, products on sale it’s so not user friendly especially if you don’t know what your looking for and want to look around it ain’t possible. And now this latest update doesn’t allow you to pay with account credit, ever since my checks haven’t been getting sent to me I’ve been just using my account credit to get my products, just went to check out and at the top of the screen there is a toggle to let you use your account credit on and off before it was a button under the payment card that you would check. Any who I toggled the new switch on went to check out and it’s still not using my account credit 🤔. If they don’t get this app fixed, it will be the push I need to get off I’ve been with doTERRA for 13 long years and this is disappointing to say the least.

No way to browse

I would have previously gave this a 5⭐️ review. When I want to look through the products I can’t. I have to type a product in the search. This REALLY bummed me out when the Sunscreen line came out because I missed some of the products as I couldn’t see the NEW stuff. The app is no longer the easy way. In fact I help many of my team when placing their orders to be able to get the most out of their money and points. This has got to change sooner rather than later. I hope this can go back to the old way. Bug fixes should not get rid of valuable pieces. Please fix as soon as possible otherwise the app is non-functional and ends up being no usable.

Developer Response ,

SpankysKitten, we appreciate your feedback and value your experience using the app. If you could please email us at: mobliesupport@doterra.com, we would love to take your feedback and input into consideration.