DTN Management +4

The app makes it easy to pay/see balance and also submit work orders. Also great reminder of the perks since I tend to forget about them until I see the option to look at them!

My #1 issue with the app is that it combines all roommates’ fees in the Payment Portal. While these are usually labeled, it’s hard to tell who owes what, the payments are NOT applied to specific charges (my roommate’s rent payment might cancel out my technology fee and then erase the utilities from the amount owed, but leave that amount as unpaid rent so that I don’t know what I owe or even what it’s for), and incorrect or doubled charges happen too frequently. While the app is handy for making online payments or submitting maintenance requests, it isn’t useful when trying to determine how much one owes. It very much comes across as DTN trying to take advantage of busy college students who might not have the time to track down all of the mystery charges that pop up and so they just pay what the app says they owe.

I’m so tired of this unfair service with you guys I pay my rent on time every month and I live in a subpar apartment because there was a good amount of stuff that still need to be taken care of in my apartment and I ended having to do it myself and now I have been having the same issue over months now and you guys take notice when other people there have issues but my issues are brushed aside and my vehicle gets broken into and you guys don’t answer the telephone at all when I call but clearly assisted other people that same day that isn’t ok I will be going to city about this at this point because I’m a paying resident and I deserve what I’m paying which is just some simple service at this point