Description

Ordering through the Dunkin’ app is fast, easy and contactless!

Order ahead and skip the wait
All users can place their order ahead through the app and skip the wait in store. Try all of our contactless pickup options - carryout, drive-thru and curbside pickup! Options will vary by store. Check app for details.

Save your favorite menu items to make ordering even faster!

Join DD Perks and earn rewards on every Dunkin’ run
$1 = 5 points. Every 200 points earns you a free beverage. Plus, get exclusive bonus point-offers.

Check out faster
Whether you’re stopping in store to scan your app or ordering ahead, load funds to your account to save time on your run.

*Location and Notifications may be required to receive promotional offers.

What’s New

Version 7.12.0

We’ve made several updates & bug fixes in this release to improve your app experience.

Check out our new & improved ‘Checkout’! We’ve redesigned our ‘Checkout’ page for Mobile Orders, making it easier to view your location, payment, and order information, as well as change your pick-up method on the same screen prior to placing your order.

We’re always looking to improve, so we’d love to hear from you! Leave us feedback under ‘Provide Feedback’ in the ‘Get Help’ section of the app. Love the Dunkin’ app? Rate us in the app store!

Help everyone stay safe. Masks are required for both guests and crew inside our restaurants. Please practice social distancing and use the Dunkin’ App for a contactless way to order and pay.

Ratings and Reviews

4.7 out of 5
396.5K Ratings

396.5K Ratings

yelli7672 ,

Use it everyday

I am disabled and speaking is difficult for me but I have to have my daily dose of Dunkin’ and the app allows that! Thanks I wrote this but unfortunately things have been on a slow decline. I am unable to use the app- says my information is not valid. Nothing in my life has changed! I thought maybe my debit card had been hacked so I had to go to the bank - let’s remember I’m disabled and unable to make phone calls. Going to the bank during COVID- not easy. Not open only drive thru. Problem not my debit card - so I add another credit card. Still won’t allow me- I email- I tweet them. I’m so fed up bc I cannot order w a person unless I write it down & that can be embarrassing. I love Dunkin but please fix your app!
Here I go again! Still disabled and STILL unable to use my fn app! It’s as if they want me to use my money at Starbucks! I was contacted two weeks in response to this review & told I was a priority! Well obviously I’m not! I tried contacting them 2 more times. So I have had to walk in & hand a sales associate a hand written note w my order on it! Not to mention I DONT WANT TO BE INSIDE IM A CANCER PATIENT! This is it for me and Dunkin! I give up!

Developer Response ,

Hi, we apologize for this. Please send us your concern at customerserivce@dunkinbrands.com along with the screenshot of the error you receive. This will be handled with utmost priority.

Jason's critter ,

Terrible function

My biggest problem with this app is it rarely works. If you ask it to refresh and show the balance on your pre-loaded card, it constantly says the wrong balance according to what they scan at the register and say that I have. It’s told me before I had $12 for example, and the people scan at the register and say I have three. The rewards are practically worthless. I go there twice a week and I might get a free cup of coffee every other month. But none of that matters compared to trying to load my card with value. It should be simple but every single time I do it there’s a different problem either preventing me from putting value on, or showing me a screen that says there’s an error so that I do it over and over again end up with $60 added to my stupid Dunkin’ Donuts card. Then I go through an entire order on the go process and at the very end when I try to pay and be done with it it says my location doesn’t support ordering on the go. Do you think you could’ve maybe told me that beginning before I went through a ridiculous 30 steps to try to get an order in? Terrible terrible execution on this app. It’s absolutely ridiculous that they can’t make this app function properly, never mind Be worthwhile to use.

gingerburcker ,

So Many Times Not Working

I want desperately to leave my Starbucks app and go to DD. Unfortunately, I have had so many issues with this app. At least 5 times I’ve tried to use it within less than a mile of DD stores and it can’t find any stores. (Yes, location services are on.) Other times, it indicates that the store in question doesn’t participate in order ahead even though I’ve used that store at least 50 times. Another time, it read insufficient funds even though there was more than enough on the app to cover the charge. Another time, I participated in the MasterPass special option to give a $10 DD card using MasterPass and get a $10 credit on your DD app/card. It didn’t work, I contacted DD 3 times via email and first got an automated answer explaining what MasterPass is. (Yes, I know...been using it quite a while.) The second response was from a person who basically copied and pasted the first response and I never received a response to the last email. I just feel like DD could get so much more business if they could work out all the kinks in the app. When I’ve asked about it at the stores, the employees acknowledged that they have a lot of customers saying the same thing, but they aren’t seeing much improvement either. Come on...help me ditch my Starbucks addiction and acquire a DD addiction. I’m willing...just waiting on an app that works more than 50% of the time.

Information

Seller
Dunkin' Donuts
Size
130.3 MB
Compatibility

Requires iOS 12.0.0 or later. Compatible with iPhone, iPad, and iPod touch.

Languages

English

Age Rating
4+
Location
This app may use your location even when it isn't open, which can decrease battery life.
Copyright
Price
Free

Supports

  • Wallet

    Get all of your passes, tickets, cards, and more in one place.

  • Family Sharing

    With Family Sharing set up, up to six family members can use this app.

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