Dunkin'

Name: Dunkin'
Rating: 4.8 (1232362 reviews)
Author: Dunkin' Donuts

Order ahead and earn rewards

Free

1.2M Ratings
Ages

4+
Years
Category

Food & Drink
Developer

Dunkin' Donuts
Language

EN
English
Size

337.1
MB

Order ahead & skip the wait! Ordering through the Dunkin’ app is fast, easy and contactless! All app users can place their order ahead through the Dunkin’ app and skip the wait in store. Try all our contactless pickup options – walk-in pickup, drive-thru and curbside pickup! Options will vary by store. Check app for details. Join Dunkin’ Rewards to earn FREE food and drinks! Runnin' has its rewards. Join our new rewards program, DUNKIN’ REWARDS, to earn your choice of free food and drinks, unlock Boosted Status to earn points faster and score members-only exclusive offers. Members earn 10 points per $1 spent on qualifying purchases in-store or when they order ahead. Pay Any Way Dunkin’ Rewards members earn points any way they pay – cash, credit/debit, Dunkin’ Card or Apple Pay. Dunkin' Rewards members can setup auto-reload so their Dunkin’ Card never runs out of funds. Customize Make it your own! There’s over 14,000 ways to customize your order when you order ahead on the app. Plus, Dunkin’ Rewards members can save their favorite orders and Dunkin’ locations, and schedule their mobile orders up to 24 hours in advance. Send a Gift Card Need a last-minute gift or a special pick-me-up? Dunkin’ Rewards members can send Dunkin’ Gift Cards via text or email from the app.

Ratings & Reviews

4.8

out of 5

1.2M Ratings

The DD failure
06/25/2024

Peter M….
I have been visiting a Dunkin’ Donut location almost every day ( some times twice a day) for the last 50+ years from my college days in all the states that have lived and visited; NY, CT, PA, NJ, MA, CO, IL,TX, NM and here in AZ. Love that coffee. I find this location the cleanest, friendliness nicest and BEST ever! Complement to the staff. Thank you guys and gals, you are the greatest. AAA+++ all the way. HOWEVER: I have a recent problem visiting your Maricopa, Arizona store. The store manager/ owner of the store next to you sits in front of the Dunkin’ Donuts and smokes cigarettes continuously. I am a non-smoker. I spoke to him one time to no avail. I spoke to the Dunkin’ Donuts store manager to No avail. I was spending $30-$40 a week various items and have now stopped. $30-$40 times 52 weeks is a lot of money. If you don’t want my business that’s fine. Basa donuts just opened up in town. Their coffee isn’t as good as yours, but I find myself going there instead. And one more small fact, if you were listening, their Apple fritters are about $.50 cheaper and they never run out ( early in the day like your location does) and they taste twice as good. 😊 thank you for listening. This is my opinion.
The DD failure
06/25/2024

Peter M….

I have been visiting a Dunkin’ Donut location almost every day ( some times twice a day) for the last 50+ years from my college days in all the states that have lived and visited; NY, CT, PA, NJ, MA, CO, IL,TX, NM and here in AZ. Love that coffee. I find this location the cleanest, friendliness nicest and BEST ever! Complement to the staff. Thank you guys and gals, you are the greatest. AAA+++ all the way. HOWEVER: I have a recent problem visiting your Maricopa, Arizona store. The store manager/ owner of the store next to you sits in front of the Dunkin’ Donuts and smokes cigarettes continuously. I am a non-smoker. I spoke to him one time to no avail. I spoke to the Dunkin’ Donuts store manager to No avail. I was spending $30-$40 a week various items and have now stopped. $30-$40 times 52 weeks is a lot of money. If you don’t want my business that’s fine. Basa donuts just opened up in town. Their coffee isn’t as good as yours, but I find myself going there instead. And one more small fact, if you were listening, their Apple fritters are about $.50 cheaper and they never run out ( early in the day like your location does) and they taste twice as good. 😊 thank you for listening. This is my opinion.
Needs to be better
08/02/2024

IcedCappQueen95
The app is good for ordering ahead and collecting points. However, there NEEDS to be a way for the specific Dunkin location to communicate with the customer and vice versa. If they are out of something, they simply will just not add it. The number of times I’ve gotten a black coffee because they were out of flavor syrups… and I would absolutely never in my right mind order a decaf iced cappuccino and pay 6$ for that. If they’re out of something, I don’t know until I go to pick it up which defeats the purpose of ordering ahead and wastes both time and money. Additionally, there should be a way to review your items and/or experience. Dunkin Donuts overall needs to figure out what the Iced Cappuccino is. Some make it correctly, others make it as a latte or macchiato. Furthermore, if they completely forget to make the food that was included in the order and/or make it incorrectly - now time, money, and food have all been wasted. I’ve been so disappointed with Dunkin lately. I’ve been boosted for the last nine months and I’m at the point where I never want to return to another Dunkin’s. The app needs some serious upgrades because it’s disappointing and inconvenient to throw away time and money. Please make changes and please figure out the iced cappuccino because when it’s made correctly, it is the best thing Dunkin has on the menu.

Developer Response
Hi there, we’re sorry to hear that this was your experience ordering ahead on the app. Please reach out to us, so we can make it right https://www.dunkindonuts.com/en/about/contact-us/faqs#additionalinquries
Needs to be better
08/02/2024

IcedCappQueen95

The app is good for ordering ahead and collecting points. However, there NEEDS to be a way for the specific Dunkin location to communicate with the customer and vice versa. If they are out of something, they simply will just not add it. The number of times I’ve gotten a black coffee because they were out of flavor syrups… and I would absolutely never in my right mind order a decaf iced cappuccino and pay 6$ for that. If they’re out of something, I don’t know until I go to pick it up which defeats the purpose of ordering ahead and wastes both time and money. Additionally, there should be a way to review your items and/or experience. Dunkin Donuts overall needs to figure out what the Iced Cappuccino is. Some make it correctly, others make it as a latte or macchiato. Furthermore, if they completely forget to make the food that was included in the order and/or make it incorrectly - now time, money, and food have all been wasted. I’ve been so disappointed with Dunkin lately. I’ve been boosted for the last nine months and I’m at the point where I never want to return to another Dunkin’s. The app needs some serious upgrades because it’s disappointing and inconvenient to throw away time and money. Please make changes and please figure out the iced cappuccino because when it’s made correctly, it is the best thing Dunkin has on the menu.
Developer Response 08/04/2024
Hi there, we’re sorry to hear that this was your experience ordering ahead on the app. Please reach out to us, so we can make it right https://www.dunkindonuts.com/en/about/contact-us/faqs#additionalinquries
Needs to be consistent
07/11/2021

KaylaMichelle90
I use the app almost everyday so I can avoid repeating my order on the speaker each day (my coffee is a bit complex to them I guess), and I usually don’t have any issues. The reason I took a star off is because not all of the specialty items show up on the app, so today when ordering the two Gold Joy donuts which were not on the app anywhere, I had to substitute with another donut and then ask at the speaker for them to change it. I was met with a serious attitude about how I didn’t order those on the app and they cost more because of the charity part of the cost goes to and so on and so forth. Now I of course have no issue paying the price of the donuts, if the app had made it possible to do so! So this is why I am removing the 2nd star.. To be treated like an idiot and talked to like I’m trying to get over on her the extra 60 cents the 2 donuts cost, especially when I am a loyal daily customer just put a seriously sour taste in my mouth. This is not the first time I’ve been treated poorly at this Dunkin’ and I have complained numerous times and have NEVER been contacted like it said I would be when putting the complaint through. It just seems this cooperation cares more about the $$ then their customers. Very sad! 😡
Needs to be consistent
07/11/2021

KaylaMichelle90

I use the app almost everyday so I can avoid repeating my order on the speaker each day (my coffee is a bit complex to them I guess), and I usually don’t have any issues. The reason I took a star off is because not all of the specialty items show up on the app, so today when ordering the two Gold Joy donuts which were not on the app anywhere, I had to substitute with another donut and then ask at the speaker for them to change it. I was met with a serious attitude about how I didn’t order those on the app and they cost more because of the charity part of the cost goes to and so on and so forth. Now I of course have no issue paying the price of the donuts, if the app had made it possible to do so! So this is why I am removing the 2nd star.. To be treated like an idiot and talked to like I’m trying to get over on her the extra 60 cents the 2 donuts cost, especially when I am a loyal daily customer just put a seriously sour taste in my mouth. This is not the first time I’ve been treated poorly at this Dunkin’ and I have complained numerous times and have NEVER been contacted like it said I would be when putting the complaint through. It just seems this cooperation cares more about the $$ then their customers. Very sad! 😡
New Rewards has me realizing maybe I don’t need coffee anymore…
12/16/2022

Anna17268
I used to love DD and I felt like it was a good mutual relationship. I spent a lot of money. They rewarded me. It was a happy existence. This new app seemed ok at first. They gave free sandwiches and such which seems good until I realized my “free breakfast sandwich” required me to pay for egg and cheese. Oh and same thing with the free wrap. What a joke. You couldn’t even get a breakfast sandwich that was in fact free. I have to spend a ton of money to get a free drink now. It is just pitiful. You used to get a free drink for your birthday and now you get a donut. A reduced in size donut (bc they have shrank too)…DD a lot of your customers can’t have sugar or don’t do sugar and you give them something they can’t even use for their birthday. Just give a stinking coffee that’s what people want, drinks. No one really goes to DD for the food and especially not the donuts. Though the tomato pesto grilled cheese was good. You charge like 8 bucks for a breakfast sandwich you microwave….we all know it’s a rip off. Anyways I’m done ranting. I’m bitter about this break up as you can tell. Anyways…this and other things have lead me to stop going to Dunkin. I now feel like it isn’t worth all the money I spent there…I don’t feel valued and I am falling out of love. I’m sure if I feel this way others do too. My husband does. I imagine that even though they are giving away less business is going to be hurting.
New Rewards has me realizing maybe I don’t need coffee anymore…
12/16/2022

Anna17268

I used to love DD and I felt like it was a good mutual relationship. I spent a lot of money. They rewarded me. It was a happy existence. This new app seemed ok at first. They gave free sandwiches and such which seems good until I realized my “free breakfast sandwich” required me to pay for egg and cheese. Oh and same thing with the free wrap. What a joke. You couldn’t even get a breakfast sandwich that was in fact free. I have to spend a ton of money to get a free drink now. It is just pitiful. You used to get a free drink for your birthday and now you get a donut. A reduced in size donut (bc they have shrank too)…DD a lot of your customers can’t have sugar or don’t do sugar and you give them something they can’t even use for their birthday. Just give a stinking coffee that’s what people want, drinks. No one really goes to DD for the food and especially not the donuts. Though the tomato pesto grilled cheese was good. You charge like 8 bucks for a breakfast sandwich you microwave….we all know it’s a rip off. Anyways I’m done ranting. I’m bitter about this break up as you can tell. Anyways…this and other things have lead me to stop going to Dunkin. I now feel like it isn’t worth all the money I spent there…I don’t feel valued and I am falling out of love. I’m sure if I feel this way others do too. My husband does. I imagine that even though they are giving away less business is going to be hurting.

We’ve made several updates & bug fixes in this release to improve your app experience. Pumpkin is back at Dunkin’! Try a Pumpkin Spice Iced Signature Latte, a NEW Iced Pumpkin Loaf, and more! Make the most of every sip and sprinkle! Join Dunkin’ Rewards and unlock exclusive benefits, discounts, and surprises. We’d love to hear from you! Leave us feedback under ‘App Feedback’ in the ‘Get Help’ section of the app. Love the Dunkin’ app? Rate us in the App Store!

Version 11.17.0

Oct 1

Data Used to Track You

The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
- Usage Data
Data Linked to You

The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You

The following data may be collected but it is not linked to your identity:
- Contacts
- Diagnostics