Dwelo 4+

Dwelo Apartment Set Up

I live in Dallas, TX. The apartment complex stated smart thermostat and lights on the description. I originally thought that meant a programmable thermostat and LED lights. The Dwelo app and hardware works flawlessly. I have the front entry smart lock as well. The lights, thermostat, and entry lock give me the ability to control my apartment from anywhere I have phone signal. With the crazy snowstorm in Texas February 2021 I was stuck in central Texas away from my apartment. I was able to turn up the heat and make sure I hadn’t lost power throughout the entire storm. This gave me serious piece of mind. If there was anything wrong I would have been able to let someone in with the smart lock as well. Highly recommend Dwelo and the app is a good tool as well!

Poor Integration and Customer Service

I have been using dwelo for almost a year at an apartment complex that won’t allow me to opt out of the technology fee. For the first 6 months, I was hugely disappointed to find that dwelo doesn’t offer any kind of automations with their service. I mean, it’s kind of nice to control things from your phone, but if I still have to manually bump the temp on the thermostat from my phone whenever I want it to change, I might as well be just pressing an actual thermostat. I just think the whole point of an app controlled system should be to automate your devices so you don’t have to think about them. Or else it’s not worth the money.

After 6 months, I realized I could try integrating dwelo with third party apps. I spent a month and a half with Alexa and now have been trying Google Home. Both say they are compatible and work seamlessly for about a week - then become dormant. My automations stop working and say that my dwelo devices are ‘unresponsive.’ I am forced to disconnect, reconnect, and start the week-long process again. It’s exhausting.

I’ve reached out to dwelo support multiple times and have gotten unhelpful responses and now haven’t heard from them at all. I wish I could use a different system altogether.

Developer Response ,

Hello Anna. We apologize for the inconvenience you have experienced with the Dwelo mobile app. We understand your frustration with the lack of automations and the issues you have faced with integrating third-party apps. We appreciate your feedback and we are continuously working on improving our services to provide a better user experience.

Lack of security. Trash app. Don’t use.

If you’re renting a home/apartment from someone and they’re asking you to pay extra for a “technology package” that includes Dwelo, deny it. The app doesn’t work 75% of the time. You’ll find it says there are lights on when they’re aren’t, the door says it’s unlocked when it’s actually locked and it’s awesome when the AC/heater controls don’t work while you’re out of town and you end up paying more on your utilities. This app is trash and has probably costed me upwards of $500 in “(lack of) technology package” fees and utility costs.

I’ve had the app going on two years soon. What worries me for the future is they haven’t cared enough to fix the only functions on their operating system so our information and passwords is most likely also at risk.

To finish, yes I have reached out to support. Their resolution was essentially to unplug it and plug it back in (delete and re-download). I’ve done this a few times, not once has it fixed a thing.