ECI MobileTech 4+
ECi Software Solutions
-
- Free
Screenshots
Description
MobileTech gives your technicians the ability to get service call information, manage service activities, and input data while out in the field. With a real-time connection to e-automate, MobileTech reduces office staff workloads, increases accuracy and improves inventory management.
MobileTech features include:
• Empower techs to manage their own calls and inventory
• Quickly view parts availability from all warehouses, including technician car stock
• Real-time GPS monitoring
• View technician activity through the dispatch console
• Perform tech-to-tech parts transfers
• Add file attachments to service calls
• Capture and store signatures
• Easily search calls by status, tech, customer, or equipment
• Individual and group tech-to-tech chat for faster service completion time
What’s New
Version 2024.07.1
- Backwards Compatibility - You can now use the app even if you aren't on the latest update!
- Improved GPS Performance
- Security Enhancements
- Other Miscellaneous Bug Fixes
Ratings and Reviews
Sometimes it works sometimes not so much :(
The app works as it should at times. The notifications will work then all of a sudden will stop working. Multiple techs start having this problem
At the same time on different mobile platforms. We will uninstall and reinstall with no resolution. It’s frustrating when you work in a busy environment and you depend on the notifications. We tried the texting feature in the software but we have never been able to get that to work. We pay a lot of money for this to work SOMETIMES. We need at least 98%
Needs some serious work
This is a horrible app, it needs some serious work to bring it up to what the website version is. First off you can't search past service calls without knowing the identifier for a specific piece of equipment whereas on the website you could just search a person name or a date range. it's just clunky and it needs some serious revitalization.
Find a different solution
Been using for 1 month. Calls disappear from list for no reason. Had to reinstall twice already because notifications quit working. GPS is not accurate at all if it even works. Remote Tech had so much more functionality than this app. Very disappointed. If you are forced to move away from remote tech, find a different solution other than MobileTech.
App Privacy
The developer, ECi Software Solutions, indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy.
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
- Location
- Diagnostics
Privacy practices may vary, for example, based on the features you use or your age. Learn More
Information
- Seller
- Ecommerce Industries, Inc.
- Size
- 33.6 MB
- Category
- Business
- Compatibility
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- iPhone
- Requires iOS 14.0 or later.
- iPad
- Requires iPadOS 14.0 or later.
- iPod touch
- Requires iOS 14.0 or later.
- Apple Vision
- Requires visionOS 1.0 or later.
- Languages
-
English
- Age Rating
- 4+
- Location
- This app may use your location even when it isn’t open, which can decrease battery life.
- Copyright
- Copyright © 2024. ECI Software Solutions, Inc. All rights reserved.
- Price
- Free