Locate an Electrify America DC fast charger and start charging as a guest or member, thanks to America’s most powerful public DC fast charging network – available for all DC-compatible EVs on the road today (Level 2 chargers at many locations).Using the Electrify America app, you can become a Pass+ member to save with every charge (low monthly fee applies) or simply join as a Pass member for easy pay-as-you-go charging. Members check charger availability including real-time status of the current session, navigate to a convenient location and start a charge with a tap of a phone. Once a vehicle is charging, monitor its charging status easily via the app while away. Electrify America charging stations support all CCS (SAE Combo) and CHAdeMO-compatible EVs with powerful DC Fast chargers, as well as other EVs with Level 2 chargers.App features:
-Locate an Electrify America charger and check real-time availability before you arrive
-Get directions from your current location to a selected charging station location
-Become an Electrify America member
-Check charger availability, including real-time current session status, before you arrive
-Request to be notified when a compatible charger becomes available
-Favorite a charging station location
-Start a charge using the Pass credential in your mobile wallet or by swipe to start from the app
-Monitor your vehicle’s charge status while away by tracking progress in the app and with notifications or text updates
-Track your charge history with Electrify America and email a receipt
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Ratings and ReviewsSee All
Difficult to start sessions
I will be taking a road trip soon, so I signed up for EA, gave them money, selected a plan, etc. I stopped at one station and simply could not get it to begin charging using RFID. Instead of letting me start the session using the app, I had to call the customer service number and stand in front of my car at night in the freezing wind (literally 21 degrees) while the customer service rep spent 10 minutes verifying me, even insisting that I find the credit card I used and read the last four digits. I later discovered how to put an EA card in my Apple Wallet and now that seems to initiate charges if I slowly swipe the phone in front of the reader at an exact orientation. So far, using this app to start charging is a very painful experience. Next time I need to charge, I will make sure to pack a parka, hat, gloves, and long underwear in case the sessions does not start from the app. Chargepoint handles this much more fluidly.
Developer Response ,
Hi Springs Marty, thank you for your feedback as it relates to your trip. We are constantly looking to improve our app with new updates coming regularly. If you're still encountering issues and need assistance starting a charge, please give us a call at 1-833-632-2778 - we are happy to help!
Machines have been glitchy and unreliable for at least the past YEAR (since I got my EV). Customer service reps are patronizing and useless on the phone. The machines all have credit card readers, but the majority of them do not work. Worse, you cannot tell if a machine works or not until you try it. You have to drive up to each machine, turn the car off, get out, plug in, try your card, see that it doesn’t work, unplug, get back in and drive six feet to the next one, and repeat at each machine until you find one that works. (They act like this is no big deal.) Calling them is worthless. They will just waste your time patronizing and apologizing, then either put you on hold to reset the machine (takes several minutes and doesn’t fix it), put you on hold to “see if someone is available to take you credit card over the phone,” tell you to download the app, or tell you to try different machines (which you could have done without calling them). And they lie every time that they are going to get this fixed as soon as possible. If they have not fixed it in the past year, they obviously do not care about this issue.
Developer Response ,
Hi Mcpercy! Thank you for your comprehensive feedback. Please give us a call at 1-833-632-2778, so we can rectify these issues.
Frustrating app, irritating billing & business model, friendly, but ultimately unhelpful customer service. We ended up getting charged $20 for just over $8 of electricity.
Next time we will be driving out if our way to find a ChargePoint or EVGO location.
1. The user-hostile sign-up process goes out of its way to work AGAINST secure password managers.
2. Tap to pay never works for initial activation to due a combination of app, hardware, and business process issues. You must always use a cleverly hidden in-app “feature” to drag a controller to initiate your first charge.
Why the ElectrifyAmerica team chose this approach is unclear. They obviously decided to make tap to pay / NFC available immediately in the app, knowing that it does NOT work reliably on first use. They could dramatically improve onboarding and choose not to do so.
2. Billing model is specifically designed to collect more payment than is needed to transfer power to your vehicle. Effectively ensuring you overpay by $10, or minimally holding $5+ hostage in perpetuity. PRO TIP: Avoid ElectrifyAmerica monthly billing.
3. Customer service is super-friendly, but ultimately unempowered and hampered by app, hardware, and business processes internal to ElectrifyAmerica.
I look forward to growth of trustworthy, reliable, usable infrastructure for electric vehicles.
Developer Response ,
Hi Mobilemind, we really appreciate your feedback on your experience with Electrify America. We are constantly looking for ways to improve and we will definitely take your comments into consideration for future updates to our mobile app. – TB
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