Electrify America 4+

I have taken 2 road trips of 300 miles one way and I have been impressed with the app. It lets you know if the chargers you are looking for are available as you get there. The availability on the app is similar to that on location. I have set up my card to be topped up after a certain monetary level in the app and while charging, if I go away from the car, I am able to accurately check my charging status. Electrify America chargers are getting more reliable and using an non-Tesla EV on road trips would be impossible without EA chargers and the app makes it so much easier to navigate your route.

The app would be complete if it would allow you to plan a trip from point A to B whilst accessing the chargers. You have to use some 3rd party apps to do this eg Plugshare, ChargeHub EV, Chargeway, usually a combination of those to effectively plan a trip.

Electrify America’s chargers in my experience are not bad and I’m comfortable using them. However, I mostly only use the CarPlay integration to start my charge and avoid the app otherwise. Here are my main issues: - If you have any issue starting your session within the app, you have to force-close the app to get back to a place you can start again - Starting a charge from inside the app with swipe (it just stays on “Initiating Charging” for minutes on end, whether it starts or not) - When it eventually does show the charging state, viewing the time remaining to your target amount is wrong - it shows “-1 minutes to 0%” which is obviously a bug - The app launch animation is so annoying, just make it start up quickly! - The actual charger data - like which are available - takes too long to update after sessions end, like multiple minutes, which is ridiculous when people are waiting for chargers - Often, the app has old session info when you start it - for example, it said “charging” on it when I opened the app this morning and took a while to realize that was yesterday and I am long since done. Similarly, my CarPlay interface will sometimes freeze on that screen too, thinking I’m still in a charging session. The app overall is alright, but they’ve got to fix these issues.

I’ve been using Electrify America for my Polestar and am switching to a Tesla on Monday. I wanted to cancel my $7/month membership and stop the auto-reload feature before transitioning. It took me 15 minutes to figure out how to cancel the membership, but I spent another 30 minutes searching through the app and website trying to stop the auto-reload—with no success. I finally had to call customer service, and they told me the only way to cancel the auto-reload is to delete my entire account. This is completely unethical and feels like a deliberate trap to keep customers locked in.

I initially wanted to cancel because I wasn’t sure if I could use Electrify America with my Tesla. Now, even if it’s possible, I absolutely won’t. If canceling the auto-reload had been straightforward and they had been ethical and transparent, I would have gladly continued using their network with my Tesla if possible. I probably would have even purchased a CCS adapter to use their stations as my go-to when a Tesla Supercharger wasn’t available. But after this experience, I’m completely done with Electrify America. This level of difficulty in canceling a service is unacceptable and feels incredibly dishonest.