I am extremely impressed with EV Connect's customer service. Whenever I have encountered an issue, regardless of the time, I have always been connected with a live customer representative who has been incredibly helpful. They have successfully resolved every problem I have brought to them. It's reassuring to know that I can rely on their support whenever I need it.The only downside I have experienced with EV Connect is the availability of charging stations. I hope that in the near future, more charging stations will be installed in the Winston-Salem, High Point, and Kernersville area in North Carolina. This would greatly enhance the convenience and accessibility for EV owners in the community.I want to express my gratitude to the customer representatives at EV Connect who are doing an amazing service for our community of EV owners. Your dedication and assistance are greatly appreciated. Keep up the great work!

I was able to locate this charger after a few wrong turns (I went into the parking lot adjacent to this station thinking it was inside/ maps was off by a 100ft)There’s two ports located at this station. Upon looking at the reviews, there was mention of a white Tesla always parked either charging or not charging their EV and lo and behold-It was there lol, but the driver came out after 10 minutes unplugged and drove off, I can’t lie I wanted to tell the person that they were google review famous…but I didn’t. I was able to charge my vehicle and I was very happy about that and now, right as I’m writing this review I’m charging at this very location again and yes, the white charger is in front of me too and the person is charging. It’s first come first served so what can you do but wait your turn. This charger port is free to use. Keep that in mind.

I recently purchased my very first fully electric vehicle and went with a BMW i4 M50. The dealership I purchased from is 3.5 hours away from our house. The drive home for the first time was scary to say the least. My BMW navigation automatically recommends charging stations along my route, which is great, except it is not accurate when it comes to telling you whether or not the charging station is functioning. The myBMW app also charges $60 a charge whether I get a charge or not. Once you accept and it begins communicating with the car… $60 charge, not charging, tells you to disconnect and start again, boom another $60. My wife goes onto EV forums and sees recommendations for EV Connect app. Way, way, way better. And, guess what, only $25 per. The same charging station through myBMW is $60. And yes, I mean the EXACT same charging station. I highly recommend EV connect to everyone considering an EV!

I was forced to download this useless app in an area with poor cell coverage. Useless tech support could not help initiate charging until the cell reception briefly worked via the app. Only 2 of 4 stalls worked and charging speeds were half the promised 180kW. I barely got enough to move on. WHen I went to stop the session in the app; the app failed. Went to unplug the port, failure of the charging hardware and the plug wouldn’t unplug! Spent 45 mins in 17°F temps on the phone with abysmal service that could do nothing, offered only the most remedial troubleshooting, and ended up telling me to call the maker of my vehicle. Thankfully my car had an emergency charger cable release I had forgotten about until I needed it. Was finally able to unplug and get going no thanks to this company’s total lack of customer support. Terrible experience, terrible slow charging, terrible faulty hardware, terrible customer service. I will never use EV Connect again!